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M&S Bank - Marks and Spencer: Current Account reviews

Name: Current Account
Rating: 2.52 (156 reviews)

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2.52

Based on 156 reviews, last reviewed 17th Apr 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

25%

11%

53%

Latest highest rating:

5

Good to use for safety purposes. Good to use for safety purposes.I love the credit to pay in 4 months without interest Reviewed on: 14th April 2026

Latest lowest rating:

1

Too expensive, look elsewhere Found similar if not better quality at more than half the price at a local store Reviewed on: 17th April 2026

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About this product

M&S Bank no longer offers current accounts.

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M&S Bank - Marks and Spencer Current Account reviews (156)

Excellent Account and Customer Service

I have had no problems whatsoever since opening my back account 2 years ago. Any contact with customer service is quick and efficient and they are hot on fraud too. Only this week they contacted me due to a suspicious transaction, cancelled my card and I had a new one within two days. Great service and I would/have recommended to family and friends. Reviewed on: 12th February 2016

Great rewards

love my bank, great customer service and rewards Reviewed on: 12th February 2016

Great service

I switched to M&S bank about 6 months ago and have been really impressed by their service, availability and everyday saver linked to the current account. i was also pleased to find out that I got £100 gift card for switching and preferential rates on foreign currency exchange. Reviewed on: 9th February 2016

Fantastic service

This bank is really helpful and polite and they are open on Sunday's which is extremely helpful in today's busy world Reviewed on: 26th January 2016

Fantastic customer service

I recently decided to switch my current account to M&S bank. Once I had applied for the account online, I was asked to ring them up, which I did. It took a while to get through, but once I had the phone call was just a quick call to check all my details were correct. A few days later I had an email to say I had been accepted for the account. I had to ring up again to have the process of switching explained to me, which was very helpful, and although a 15 minute phone call, was step by step to ensure I understood. Once I had signed and received all the documents in the post, I had to ring up once more to confirm I wanted to go ahead with the switch. All the way through the customer service advisors were incredibly friendly and helpful. I have to admit, I was lured in by the prospect of a £100 gift card for switching, but it has been a fantastic process from start to finish and worth it even without the gift card! Reviewed on: 24th December 2015

Great experience from day one

I had a different bank account recently that i paid approx £15 a month for, for products i never used, so i searched online and realised that M and S were online.. I started the switch process and it was so simple and easy, the M&S staff kept me informed and always lovely and polite, ive had my new account a couple of months now, and even though ive had loads of questions etc, i have always had a lovely spoken person on the other end that is more than happy to help how they can. Great account facilities and even better - i pay nothing to have a account with them, so immensely happy overall! Reviewed on: 9th December 2015

Great Bank, Helpful Staff

I joined this bank about 18 months ago and everything has been plain sailing. Customer Service is of a high standard, and I find it easy to either go to a big store with a branch, or the little stores if just wanting to pay cash or a cheque in. I also hadn't realised when I joined that you can use the main HSBC branches to do your banking which is an added bonus. I like that they have an app to see balances, old statements, manage your details, it would be great if this could be developed to make payments too though. The switching problem was really easy, quick and efficient, and I got a £125 gift card for switching. Overall I'm really happy I switched and am in no hurry to change again. Reviewed on: 20th November 2015

great incentive to switch

Opened this because of the 3100 gift card incentive. Have had no problems and you can use HSBC for all day to da transactions Reviewed on: 30th August 2015

great for the monthly saver account

Opened this because it it needed if you want to open a monthly saver which pays 6%. Disappointed that you cant open the monthly saver online (it has to be done by phone) but it was quick and easy to do so Reviewed on: 27th August 2015

good bank

Switched from another bank because of the gift card incentive. Application is slower than I would have hoped (some things need to be done by phone) However got my £100 gift card and the bank account is easy to use Reviewed on: 27th August 2015

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