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M&S Bank - Marks and Spencer: Current Account reviews

2.46
Based on 153 reviews, last reviewed 24th Aug 2023
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7%
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53%

Latest highest rating:

5

they are good I like them very much and I think they have the best quality Reviewed on: 3rd April 2023
Iulian 's avatar
Iulian

Latest lowest rating:

2

Not customer focused Not customer focused just want to meet targets Reviewed on: 24th August 2023
Gillian Purves's avatar
Gillian Purves

About this product

M&S Bank no longer offers current accounts.

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M&S Bank - Marks and Spencer Current Account reviews (153)

ONLY BENEFIT MONTHLY SAVER

3
Opening this account is a long drawn out process which gives the impression they want to put people off banking with them. However I did persevere as their monthly saver pays a huge 6% which really is the only benefit Reviewed on: 28th March 2016

Plain awful customer service - 30/35 minutes waiting in telephone queue.... avoid!

1
If you are planning to switch to M&S Bank to take advantage of their joining incentives - beware! I have had the most awful experience with this company after only a few days of switching over that I am already planning to switch right back to my previous bank. Typically, the wait time to speak to their customer service on the phone is 30 / 35 minutes which is time I can ill afford to lose in my busy day. Often I have hung up after waiting for this length of time as I just couldn't hang on any longer. Aghast at the most recent delays, I went online and left an electronic message to ask for someone to call me back as I had spent enough time on the phone waiting already. That was 2 weeks ago and I haven't received a call-back since. In my many years of using online banking, this service is the worst I've ever experienced. In order to balance things up here, I do accept they have been inundated with new account applications, but this should have been anticipated in advance and staff brought in to deal with the deluge of new business BEFORE the service levels went down the toilet. So if you are seduced by the prospect of the switch-over incentives, and you have lots of free time in your day to hang around for half an hour or longer on the phone just to speak with an agent, then you might be fine with it. I’m not and I’m voting with my feet and intend to switch back to my previous bank where the customer service has always been excellent. This whole exercise has been a complete disaster and a complete waste of my time. Reviewed on: 12th March 2016

So Slow!!

1
I decided to switch our joint bank account from Lloyds to M&S to take advantage of the current offer. Took so many weeks for them to set up the account (we have no credit issues). Finally got the welcome pack - had to telephone to activate the debit cards (can't do it online or by text like other banks) 20 minutes wait time to get through to customer services, then they wouldn't let me activate my husbands card at the same time, so another phone call. Since then I have been trying to switch from my lloyds account - thought this went through on the application, can never get past being on hold on customer services (says 20 min wait, but just taken 45). Now got to wait for switching pack to arrive, then got to telephone again to proceed!!!! Just ridiculous and very disappointing. Reviewed on: 2nd March 2016

We are sorry that we could not approve your application on this occasion

1
A farce. They lost my driving licence and passport copies which I had to pay a solicitor for- I was told this was not lost and was in processing, turns out it was lost. I went into a branch with my ID and didn't hear anything for weeks, I then called and was told the application was 30 days old (which it would have been at the time of them telling me to visit a branch!) so the application was cancelled. I was told to re apply online as they now had my ID on file, this was rejected the next day. On one occasion of phoning they had my date of birth wrong on the system. Complete farce, I will not use MS products/ services again. My review continues, marks and Spencer conducted three credit searches on my current address and three on my previous address which they had no right to, which took around 4 months of constant phone calls to have removed. I really wouldn't recommend marks and Spencer financial products to anyone. Reviewed on: 23rd February 2016

Farce

1
We were drawn to the account by the generous switching bonus so moved our joint account, but had we known how hard we'd have to work to get it we'd have thought twice. Pretty much everything that could go wrong did: they couldn't find me through credit search (other banks have with no probs) so we had to make a 50 mile round trip to the nearest branch to prove my identity...where they kept us waiting over an hour, because the address was slightly different on my two identifying letters...not different relevant details mind you, just one said 'Durham' and one said 'Durham, County Durham'. When I tried to explain that given the house number and postcode were the same the rest was irrelevant they talked over me, patronised me then left me unattended for ages while they went to phone someone about it..meanwhile due to the partitioned cubicle set up I could hear them greeting other customers (no privacy!) and offering them hot drinks - I wasn't offered so much as a cup of water despite being kept there much longer, which hardly seemed fair. Eventually everything was sorted and we went home, thinking our troubles were over. If only! The joining incentive wasn't paid correctly so I had to chase it up (took several phonecalls), my husband's bank card didn't work, the M&S reward scheme points didn't track properly on at least two occasions, the online banking page was often out of action...had high hopes for this account, but sadly not impressed and will be switching again soon. Reviewed on: 18th February 2016

No response -Update - looks like I am not the only person - http://onholdwith.com/m_s_bank

1
I have read the reviews and I have to say either my wife and I have been unlucky or things have changed. But we have called M&S Bank over six times over the past 2 weeks to get a security number to set up our account and have had no response. Reviewed on: 18th February 2016

Amazing customer service

5
I've just opened an M&S Bank current account and am going through the switching process. Everything has been seamless, professional and hassle-free. I can't recommend them highly enough!! M&S = 'mazing and 'stounding!! Reviewed on: 17th February 2016

Excellent Account and Customer Service

5
I have had no problems whatsoever since opening my back account 2 years ago. Any contact with customer service is quick and efficient and they are hot on fraud too. Only this week they contacted me due to a suspicious transaction, cancelled my card and I had a new one within two days. Great service and I would/have recommended to family and friends. Reviewed on: 12th February 2016

Great rewards

5
love my bank, great customer service and rewards Reviewed on: 12th February 2016

Great service

5
I switched to M&S bank about 6 months ago and have been really impressed by their service, availability and everyday saver linked to the current account. i was also pleased to find out that I got £100 gift card for switching and preferential rates on foreign currency exchange. Reviewed on: 9th February 2016

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