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Review of the M&S Bank - Marks and Spencer, Current Account:

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So Slow!!

I decided to switch our joint bank account from Lloyds to M&S to take advantage of the current offer. Took so many weeks for them to set up the account (we have no credit issues). Finally got the welcome pack - had to telephone to activate the debit cards (can't do it online or by text like other banks) 20 minutes wait time to get through to customer services, then they wouldn't let me activate my husbands card at the same time, so another phone call. Since then I have been trying to switch from my lloyds account - thought this went through on the application, can never get past being on hold on customer services (says 20 min wait, but just taken 45). Now got to wait for switching pack to arrive, then got to telephone again to proceed!!!! Just ridiculous and very disappointing. Reviewed on: 2nd March 2016

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