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Review of the M&S Bank - Marks and Spencer, Current Account:

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We are sorry that we could not approve your application on this occasion

A farce. They lost my driving licence and passport copies which I had to pay a solicitor for- I was told this was not lost and was in processing, turns out it was lost. I went into a branch with my ID and didn't hear anything for weeks, I then called and was told the application was 30 days old (which it would have been at the time of them telling me to visit a branch!) so the application was cancelled. I was told to re apply online as they now had my ID on file, this was rejected the next day. On one occasion of phoning they had my date of birth wrong on the system. Complete farce, I will not use MS products/ services again. My review continues, marks and Spencer conducted three credit searches on my current address and three on my previous address which they had no right to, which took around 4 months of constant phone calls to have removed. I really wouldn't recommend marks and Spencer financial products to anyone. Reviewed on: 23rd February 2016

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