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Natalie

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All reviews (4)

Review of the Halifax, Current account:

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Easy from start to finish

Several months ago I created an easy cash current account online with Halifax. I was able to apply for the account online and have it approved all on the same day! I received my details not long after and was able to start using the account, which was easy to use. I particularly like the feature on the online banking where it tells you which payments you have pending to that card. Reviewed on: 24th December 2015

Review of the M&S Bank - Marks and Spencer, Current Account:

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Fantastic customer service

I recently decided to switch my current account to M&S bank. Once I had applied for the account online, I was asked to ring them up, which I did. It took a while to get through, but once I had the phone call was just a quick call to check all my details were correct. A few days later I had an email to say I had been accepted for the account. I had to ring up again to have the process of switching explained to me, which was very helpful, and although a 15 minute phone call, was step by step to ensure I understood. Once I had signed and received all the documents in the post, I had to ring up once more to confirm I wanted to go ahead with the switch. All the way through the customer service advisors were incredibly friendly and helpful. I have to admit, I was lured in by the prospect of a £100 gift card for switching, but it has been a fantastic process from start to finish and worth it even without the gift card! Reviewed on: 24th December 2015

Review of the Santander, 123 Current Account (discontinued):

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Poor customer relations

I have held an account with Santander for many years, and have an overdraft from when I was a student. I have not had any information about when this overdraft needed to be reduced by or when I would be charged interest on it. So after a very challenging phone call trying to get through to an operator and not a machine, I was told that they did not actually know! It could be in a month or it could be next year. I asked if I could reduce the overdraft (the part which I had paid off) so I wasn't tempted to spend it, and was told no, I could only take the whole overdraft away at once. In the end, they came to the conclusion that I probably have my overdraft until next year, although they were not 100% sure. Reviewed on: 25th August 2015

Review of the Nationwide, FlexDirect:

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Fantastic building society

I have been with Nationwide for many years, on and off, but have only started using them as my main bank account in the past year. I recently upgraded to the FlexDirect account online, and this was very easy to do. The website made it very clear what was happening at every stage and my application was approved almost instantly. The amount of emails from Nationwide regarding my account is just right, and staff are always very friendly and helpful when I have a query in branch. Highly recommended. Reviewed on: 25th August 2015

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