Write a review

Monese: Money Account reviews

Name: Money Account
Rating: 4.71 (5956 reviews)

View other Monese products

4.67

Based on 5,956 reviews, last reviewed 10th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Fast and easy I’ve had monese for about 5 years and never had issues with it. Reviewed on: 15th September 2024

Latest lowest rating:

1

No customer service, this bank is ghost 2 YEARS!! im trying to reach customer service with no success as im trying to log on to my account from a new devise and is not possible as the system... Read more Reviewed on: 10th February 2025

Read all reviews See your review

About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

Monese Money Account reviews (5956)

Review of the Monese, Money Account:

Fail .

Their KYC process is bad . They will suspend your account if you get your salary in. Not a real bank as they advertise. No protection for your money. No direct debits. No standing orders. No faster payments.. Reviewed on: 11th March 2016

Reply from Monese Hi Chris - thanks for your feedback! We only lock accounts in the most extreme of circumstances, and often only temporarily as a precaution. Features-wise, we've improved a lot since then! In terms of protecting your money - we actually guarantee the protection of 100% of our customers' funds. Monese is a registered Electronic Money Institution (EMI) which means that we cannot re-invest or 'play with' customers' money. Feel free to get in touch if you need any more info! Response date: 14th February 2018

Easy and satisfying.

Easy and satisfying. It’s very easy to work with that application Reviewed on: 15th March 2024

I have an account with monese for almost 5 years and...

I have an account with monese for almost 5 years and i am very happy with their service Reviewed on: 15th March 2024

Very bad experiences after they put charge for ever...

Very bad experiences after they put charge for ever transactions Reviewed on: 15th March 2024

Wery good I wery happy for the bank Monese good good

Wery good I wery happy with the bank Monese thank you very much Reviewed on: 15th March 2024

It’s been very easy for me and I have recommended Mo...

It’s been very easy for me and I have recommended Monese to many of my contacts who are also enjoy the same experience with this amazing bank Reviewed on: 15th March 2024

Appalling!!!

I've waited 6 hours for customer service to reply to me, and 8 weeks for an email response! Appalling. I've also had transfers stopped, with no explanation. An awful service. Reviewed on: 15th March 2024

Monese is good,efficient,reliable and good customer...

Monese is good,efficient,reliable and good customer service Reviewed on: 15th March 2024

secure, protected, and everything is very easy and fast

secure, protected, and everything is very easy and fast Reviewed on: 15th March 2024

I never got issue with my account since I've been us...

I never got issue with my account since I've been using Monese, so I'm happy to reccomend to family and friends Reviewed on: 15th March 2024

Amazing jobs and thanks for all greeeeeeeeeeeeat bank

Amazing jobs and thanks for all greeeeeeeeeeeeat bank Reviewed on: 15th March 2024

Alternative products

Money Transfer
from Paysend 1.49 from 24 reviews
Personal Finance
from Zoogla 4.08 from 3 reviews
Curve Card
from Curve 4.37 from 89 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub