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Monese: Money Account reviews

Name: Money Account
Rating: 4.71 (5957 reviews)

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4.68

Based on 5,957 reviews, last reviewed 25th Mar 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

4

Just amazing l. Just amazing l. I really recommend everyone to use it Reviewed on: 25th March 2025

Latest lowest rating:

1

No customer service, this bank is ghost 2 YEARS!! im trying to reach customer service with no success as im trying to log on to my account from a new devise and is not possible as the system... Read more Reviewed on: 10th February 2025

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About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

Monese Money Account reviews (5957)

Review of the Monese, Money Account:

Monese is not what it says on the tin!

I have been using Monese almost from the outset (more than 8 month by now), as I love to support start-ups and disruptive businesses, but there comes a time when one must expect even start-ups to be working fully and to deliver a quality service – unfortunately this is not the case with Monese. At the beginning, I was willing to ignore teething issues, but these seem to be continuing and even get worse as time goes by. Over time I have experienced issues with limits relating to cash withdrawals, both in UK and in Germany, I have found out that I cannot make bank transfers to 3’d party countries, I cannot move funds from my PayPal account to my Monese account, their support takes up to 3 weeks to answer even messages marked URGENT, their support is only available between 08:00 and 17:00 UK time and only Monday to Friday, you can maximum have £ 40,000 in your account at any given time – and I can go on. On top of this, they have now started charging £ 5.00 per month for the account, an account which turns out to basically be a pre-paid VISA card! Truth be told, I do like the philosophy that they sell, being a UK bank account for everyone living in EU where they offer standard current account features, but I am afraid that I feel they not even live up to that! Monese, I am sorry, but I will now start to look for alternatives to you – you have disappointed me dramatically by "selling" a product which I feel you have not delivered! Reviewed on: 14th August 2016

Reply from Monese Hi Lars - many thanks for your feedback and for being an early adopter! We've definitely learned and improved a lot since back then, including things like expanding our support capabilities, adding Eurozone accounts and launching a new Starter pricing tier that doesn't include a monthly fee. If there's anything we can help with, please feel free to reach out! Response date: 14th February 2018

A very good experience with my money.

A very good experience with my money. I wish I can canceled some transaction, when you are ordering something and never received Reviewed on: 5th April 2024

good safe save money

good start, trust, safe money good service Reviewed on: 31st March 2024

Monese has made banking simpler and more accessible

I recently started using the Monese bank app, and I must say, it has completely changed the way I manage my finances. The user-friendly interface makes navigating through transactions a breeze, and the ability to instantly send money to friends and family is incredibly convenient. I also appreciate the budgeting tools, which have helped me stay on track with my spending goals. Overall, Monese has made banking simpler and more accessible, and I highly recommend it to anyone looking for a modern banking solution. Reviewed on: 28th March 2024

Perfection!

Easy application, easy use, easy service - simply perfection! Reviewed on: 28th March 2024

Este superb Monese este foarte bun recomanda

Este superb Monese este foarte bun recomanda Reviewed on: 28th March 2024

Stand clear from the monese trap

It started well, but ended bad. They have stolen my money and used badly faked documents to cover themselves up. Referred to the appropriate authorities. Reviewed on: 26th March 2024

Shine monese

It is easy to access all services Monese provide to us and I don't complain about it. Reviewed on: 25th March 2024

Easy to access via app.

Easy to access via app. Very secure. They are always updating and adding new features/services. Reviewed on: 23rd March 2024

Always easy to use and keeps you informed immediatel...

Always easy to use and keeps you informed immediately when you have activity on your account Reviewed on: 22nd March 2024

Go Monese

I like it . Very good online bank , easy app . Thanks Reviewed on: 22nd March 2024

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