Write a review

Monese: Money Account reviews

Name: Money Account
Rating: 4.71 (5957 reviews)

View other Monese products

4.68

Based on 5,957 reviews, last reviewed 25th Mar 2025

No new 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

87%

Latest highest rating:

4

Just amazing l. Just amazing l. I really recommend everyone to use it Reviewed on: 25th March 2025

Latest lowest rating:

1

No customer service, this bank is ghost 2 YEARS!! im trying to reach customer service with no success as im trying to log on to my account from a new devise and is not possible as the system... Read more Reviewed on: 10th February 2025

Read all reviews See your review

About this product

An award-winning current account you can open instantly on your mobile. Our technology enables people to travel, live or work freely, anywhere in the world.

Monese Money Account reviews (5957)

Review of the Monese, Money Account:

Monese is not what it says on the tin!

I have been using Monese almost from the outset (more than 8 month by now), as I love to support start-ups and disruptive businesses, but there comes a time when one must expect even start-ups to be working fully and to deliver a quality service – unfortunately this is not the case with Monese. At the beginning, I was willing to ignore teething issues, but these seem to be continuing and even get worse as time goes by. Over time I have experienced issues with limits relating to cash withdrawals, both in UK and in Germany, I have found out that I cannot make bank transfers to 3’d party countries, I cannot move funds from my PayPal account to my Monese account, their support takes up to 3 weeks to answer even messages marked URGENT, their support is only available between 08:00 and 17:00 UK time and only Monday to Friday, you can maximum have £ 40,000 in your account at any given time – and I can go on. On top of this, they have now started charging £ 5.00 per month for the account, an account which turns out to basically be a pre-paid VISA card! Truth be told, I do like the philosophy that they sell, being a UK bank account for everyone living in EU where they offer standard current account features, but I am afraid that I feel they not even live up to that! Monese, I am sorry, but I will now start to look for alternatives to you – you have disappointed me dramatically by "selling" a product which I feel you have not delivered! Reviewed on: 14th August 2016

Reply from Monese Hi Lars - many thanks for your feedback and for being an early adopter! We've definitely learned and improved a lot since back then, including things like expanding our support capabilities, adding Eurozone accounts and launching a new Starter pricing tier that doesn't include a monthly fee. If there's anything we can help with, please feel free to reach out! Response date: 14th February 2018

Just amazing l.

Just amazing l. I really recommend everyone to use it Reviewed on: 25th March 2025

No customer service, this bank is ghost

2 YEARS!! im trying to reach customer service with no success as im trying to log on to my account from a new devise and is not possible as the system after the email verification fails and ask permission from my old devise ( 3 devises back) that is in the bottom of the sea. they send me periodically emails that i need to update my details BUT i cannon log in to the account. today their last email is that they will cancel my account for inactivity. 2 f##ing years im trying to reach customer service wow! they deserve an award for this. DONT deposit money to Monese! Reviewed on: 10th February 2025

Avoid this service at all costs.

I am extremely disappointed with Monese. My account has been blocked/disabled, and I am unable to perform any operations, whether internal or external transactions, or even use my card. To make matters worse, my savings are completely locked, and the customer support is unresponsive. I have sent numerous emails, attaching all required bank statements, but all I receive are the same automated replies with no actual resolution or communication from their team. This has been a frustrating and stressful experience, and I wouldn’t recommend trusting Monese with your money. Avoid this service at all costs. Reviewed on: 17th January 2025

international transfer is still pending as of Decemb...

international transfer is still pending as of December 23, 2024! ZERO replies to the mile and the chat does not exist and there is no possibility of contacting the bank! My 100 pounds are now in space! SCAMMERS Reviewed on: 7th January 2025

Fast and easy

I’ve had monese for about 5 years and never had issues with it. Reviewed on: 15th September 2024

Slow answers from customer service.

Slow answers from customer service...and bad thing no phone number 24/7 Reviewed on: 18th August 2024

This is very good.

This is very good.Thank you very much! Reviewed on: 3rd June 2024

It was good until you start charging for fees betwee...

It was good until you start charging for fees between online transfers. Reviewed on: 9th May 2024

Very good in my experience i like the service

Very good in my experience i like the service Reviewed on: 28th April 2024

An ethical bank with great customer service.

An ethical bank with great customer service. Reviewed on: 9th April 2024

Alternative products

Cashback Account
from Cheddar 4.82 from 1680 reviews
Payments
from AstroPay 1.29 from 17 reviews
Financielle App
from Financielle App 5.00 from 4 reviews

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub