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Monmouthshire Building Society reviews

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Rated Excellent • 4.90/5

Monmouthshire Building Society reviews

Verified business
Last reviewed within 7 days
See more on their website

Review summary

People rate this company as Excellent based on 1,118 product reviews

Average score of 4.90/5
5 star
92%
4 star
7%
3 star
0%
2 star
0%
1 star
1%
Reviews for Monmouthshire Building Society have trended negatively over the past 90 days

Latest positive rating

5/5

Jamie was extremely helpful, and patient

Jamie was extremely helpful, and patient and made my experience extremely comfortable and streamlined

{"display":"Ryan ","full_name":"Ryan ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Ryan 23rd October 2024

Latest negative rating

1/5

Great advisor. Dreadful process.

I already had a mortgage with MBS which was categorised as transferable but when I moved home I was ‘forced’ to pay outstanding monies and... I already had a mortgage with MBS which was categorised as transferable but when I moved home I was ‘forced’ to pay outstanding monies and renew it. Michelle Groves was fantastic but the MBS made the whole process painful, intrusive and thoroughly unpleasant. Read more Read less

{"display":"Sheila B","full_name":"Sheila B","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Mortgages
Sheila B 10th August 2024
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About Monmouthshire Building Society

Monmouthshire Building Society was founded in 1869 and is based in Newport, Wales.

As a mutual organisation, the Society reinvests profits for the benefit of members because it doesn’t have any shareholders to pay.

Monmouthshire Building Society provide a range of products across mortgages and savings.

Monmouthshire Building Society at a glance

Contact details

Website
https://www.monbs.com/
Social media

Reviews for Monmouthshire Building Society

Showing 11 of 1118 company reviews • Last reviewed within 7 days

Jamie was extremely helpful, and patient

Mortgages • 23rd October 2024

Jamie was extremely helpful, and patient and made my experience extremely comfortable and streamlined

{"display":"Ryan ","full_name":"Ryan ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Monmouthshire Building Society
Thank you for taking the time to leave a review for the Society. We are happy to hear that you had a positive experience. Your feedback will be shared with Jamie.
23rd October 2024
Monmouthshire Building Society

Arranged a product switch.

Mortgages • 18th October 2024

Arranged a product switch with James Warburton (mortgage adviser). Very thorough and professional. Explained matters well. Prompt in his dealings and made the process simple.

{"display":"Gareth J","full_name":"Gareth J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Rated Excellent • 5/5
Read more product reviews
Reply from Monmouthshire Building Society
Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to James.
18th October 2024
Monmouthshire Building Society
  • 5/5

    Service at Whitchurch .

    Service at Whitchurch . Cardiff office excellent !

    {"display":"Margaret Diana Reed","full_name":"Margaret Diana Reed","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Margaret Diana Reed 17th October 2024
  • 5/5

    Friendly and easy account process

    Simple appointment to close an older account and move it into a newer savings account. The rep helping me (Mandy Gizzi) was very polite, helpful,... Simple appointment to close an older account and move it into a newer savings account. The rep helping me (Mandy Gizzi) was very polite, helpful, and patient so everything went smoothly. Read more Read less

    {"display":"Brad J","full_name":"Brad J","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Brad J 16th October 2024
  • 5/5

    Good savings rates staff are easy to get on with.

    Good savings rates staff are easy to get on with.

    {"display":"William Ivor John Rees","full_name":"William Ivor John Rees","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    First class customer service

    Had a rate change enquiry which was dealt with promptly and expertly. The initial contact was by email but a member of staff telephoned me... Had a rate change enquiry which was dealt with promptly and expertly. The initial contact was by email but a member of staff telephoned me to follow up on my query and further assistance was given today by Jamie Warburton who knows his onions!! Very very helpful and friendly Read more Read less

    {"display":"Phillip Williams","full_name":"Phillip Williams","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Mortgages
    Phillip Williams 14th October 2024
  • 5/5

    Olly Taki was very good, clear and explained things...

    Olly Taki was very good, clear and explained things well. Very friendly and wasn't rushed.

    {"display":"Anonymous","full_name":"Anonymous","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1057781.png"}}'s avatar
    Mortgages
    Anonymous 13th October 2024
  • 5/5

    Always wonderful customer service

    Always wonderful customer service Adele is always helpful and a pleasure to deal with as are the whole team in the Swansea branch.

    {"display":"Deborah Burton Shaw","full_name":"Deborah Burton Shaw","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
  • 5/5

    Olly was excellent explained everything very clearly...

    Olly was excellent explained everything very clearly and really helpful

    {"display":"Jason H","full_name":"Jason H","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1065107.png"}}'s avatar
    Mortgages
    Jason H 2nd October 2024
  • 5/5

    In branch service review

    The staff are always happy and helpful, nothing is ever too much trouble.

    {"display":"Verified Member","full_name":"Verified Member","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Verified Member 30th September 2024
  • 5/5

    In branch service review

    Local, community ethos, helpful staff - Welsh!! Competitive interest rates.

    {"display":"Verified Member","full_name":"Verified Member","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Savings
    Verified Member 30th September 2024

    Products from Monmouthshire Building Society

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