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MORE THAN: Car insurance (discontinued) reviews

Name: Car insurance (discontinued)
Rating: 1.59 (234 reviews)

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1.54

Based on 234 reviews, last reviewed 9th Jan 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

79%

Latest highest rating:

5

Good honest company Dealt with car insurance for change of cars immaculately Reviewed on: 12th September 2023

Latest lowest rating:

1

Insurers From Hell I fitted the device and all good. Decided to top up miles to be on the safe side and paid for 2000. extra miles. Teir next email failed to confirm top... Read more Reviewed on: 9th January 2024

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About this product

More Than has stopped selling new car insurance policies.

MORE THAN Car insurance (discontinued) reviews (234)

Review of the MORE THAN, Car insurance (discontinued):

Disgraceful

My 19 year old daughter had insurance with More Than Smart Wheels since August 2017. At the end of August put a private plate on her car, More Than were informed, I have confirmation email if the change. Im the September she changed address, her monthly payments increased from £85 to £135 a month. On the 14/02/2018 she was hit from behind by another driver. He admitted fault so everything was simple right? WRONG! From day one we have had to argue and give the same information over and over again. Everytime we’ve made a call they denied any knowledge of an address change being made even though the policy increased almost 400 pounds! We had to arrange the courtesy car ourselves as More Than were arranging this with an Enterprise branch 60 miles away in a different town! We heard from the loss assessor on 22/02/2018 l, he informed my daughter the car was a right off, she accepted the settlement offer and was payed out within a few days. Great right? NO! We had to declare to the loss assessor weather the car had a cherished number plate, this we did, we have the email as proof. During another phone call with More Than made by myself I was told that my daughters car did not have a cherished number plate. ( huge argument) They had nothing on their system to confirm the number plate had been changed. To any normal humam being the private plate was obvious, it was my daughters name and didn’t match the year of the car for a start! My daughter was told she had to carry on paying the 135 pound a month due to her ongoing injury claim. My daughter had a phone call on 17/4/2018 from More Than asking if she was driving her car as there seemed to be a problem with the black box! My guess is they sent it to salvage with my daughters car. She had to explain what had happened, that she no longer had a car, they wrote it off! They told her she could have a 56 pound refund. Today my daughter called me 06/062019 in a panic because More Than had written to her and were cancelling her policy because there seemed to be a problem with her black box and she had ignored their attempts to contact her. That was the last straw, I got on the phone and acted like a demented lunatic! This worked! I was informed that on the 22/14/2018 they should have written and told my daughter she had 30 days to put a new vehicle on the policy or it would be cancelled. (My daughter hasn’t yet got another car) They shouldn’t have carried on taking £135 a month, last payment taken on 01/06/2018! She was given false information! She will be refunded! They are sorry for the misunderstanding! Do not insure with More Than Smart Wheels! The company is a complete unprofessional joke Reviewed on: 7th June 2018

DISGRACEFUL APPALLING USELESS

If it were possible to give a 0 or minus review I certainly would. The "service", such as it is from this shyster business is appalling. The "low mileage" devices they send out are nothing short of Micky Mouse rubbish, we've had three now and provided all the information in a timely polite manner, it's a pity their responses are not the same. They continually send a barrage of emails and texts threatening to cancel the policy unless the device is fitted and working yet the issue is most definitely with their trashy and faulty equipment. We even have the photos showing the device installed, emails and dates to confirm this. My advice, DO NOT use More Than because it's More trouble Than they're worth. Appalling attitudes and disgraceful service. We'll definitely not be using them in the future and we'll be complaining to the relevant ombudsman. Reviewed on: 21st March 2023

Terrible low miler policy please avoid

Terrible low miler policy please avoid Reviewed on: 20th March 2023

car insurance address change

i purchased more thsn car insurance and when i was moving house they wanted £420 on top of what i was already paying for my insurance which was £486 just to change my address. im very upset by this and can not afford it. i dont work due to a disability. i attempted to cancel my insurance and they wanted £300 for cancelling. im completely stuck. this insurance it the worst there is. admiral only charge £26 for cancelling. more than is terrible and have ruined my life Reviewed on: 17th March 2023

THIEVES

Please please do NOT ever use this insurance company and certainly never ever pay them up front! I paid them £3000 for my sons black box insurance, he had a v minor accident where he was at fault 4 months into the insurance. They cancelled his insurance and will not refund a penny of the £3000 I paid!!! Unbelievable. I will take this to the end! Reviewed on: 20th February 2023

Took my deposit and charged me extra after the insurance

I insured with these guys as my first insurer I paid the deposit upfront and paid my monthly payments. I was never late and never missed any. Due to financial issues I sold the car and cancelled my policy I didn’t expect the full deposit but I expected some of it considering I only had the insurance for 3 months. After disputing with them I let it go and took the £170 out of £1300. So after all this I then received a email to say I owe them another fee of £60 for using there cover and if it’s not paid within 2 weeks it’ll be sent on to debt collectors! They gave me a black box which was the worst thing ever the faces are sad if your out to early and home when it’s dark I honestly would not recommend this Insurance to anyone Reviewed on: 25th January 2023

Dangerous cover

Made 1 claim after years of cover and ‘ more than’ cancelled my cover after paying out without informing me! Leaving me without cover for nearly 6 months when I was due the renew! If something would have happened I wouldn’t have been covered!!! So dangerous Reviewed on: 19th January 2023

Great customer service guys

Love this company , easier to ring or email to get hold of somebody and they are so helkpfull and one if the cheapest i have found ever for my car insurance! Love them Reviewed on: 30th September 2022

Morthan Low Miller - a SCAM

Don't go for Low Miller policy with MoreThan, its a SCAM. will cost you more than a normal regular insurance Reviewed on: 21st September 2022

Please please do not get insurance with More Than Low Miler

Please learn from most people on this forum and DO NOT BUY INSURANCE from More Than car insurance. I have tried calling them for 3 days and when I finally got through just now they told me I have to call back in the morning at 8:00. What’s the point of waiting for 45 minutes to be told they can’t help anyone!! This company is all bout the money and don’t give any considerations to the customer. The car is broken down at a workshop and I can’t get through to my insurance company. This company is a joke so Please DO NOT buy an insurance policy from this company!!! Reviewed on: 20th September 2022

Scam

Scamming people you will lose your money Reviewed on: 15th September 2022

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