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MORE THAN: Pet Insurance reviews

Name: Pet Insurance
Rating: 2.66 (111 reviews)

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2.37

Based on 111 reviews, last reviewed 22nd Aug 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

29%

14%

50%

Latest highest rating:

5

I have a little dog Poppy who is now 13 so has ongoi... I have a little dog Poppy who is now 13 so has ongoing allergies and previously had operation to remove a large cyst on her leg ,More Than have paid v... Read more Reviewed on: 22nd August 2024

Latest lowest rating:

1

Steer clear of these rip off merchants My dog went in for an operation we were quoted £1100 for the operation to remove the lump and have the lump tested for cancer, we paid the 20% excess ... Read more Reviewed on: 23rd May 2024

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About this product

Before taking out a new pet insurance policy, check customer reviews to gain valuable insight into the provider. We’ve got plenty of genuine MORE THAN pet insurance reviews, from pet owners just like you, to help you understand what life as a MORE THAN customer is really like.

MORE THAN offers insurance policies for both cats and dogs, with a multi-pet discount available. Choose your level of cover, with Accident only, Basic, Classic or Premier levels of cover. All policies can benefit from a 24/7 vet helpline.

MORE THAN is one of the most popular providers on the market, with a policy sold every two minutes. But with four different levels of cover, specialist insurance for different animals, as well as options like multi-pet insurance to consider, it can be helpful to take other people’s experiences into account.

If you’re considering MORE THAN as your new pet insurance provider, find out what genuine policyholders have to say. Discover what animal customers have insured with MORE THAN and which level of cover they chose. Learn about MORE THAN’s customer service and claims process. Find out if customers would renew their policies with the provider. All of this and more can be found in our MORE THAN pet insurance reviews.

Have you had a pet insurance policy with MORE THAN? Leave a review to help other pet owners find the right policy for them and their pets. Tell us which policy you opted for and how satisfied you have been with the level of cover. Did you find that your premium was a reasonable cost for the level of cover you received? Have you used the 24/7 helpline, and was the service useful? Would you recommend the provider to family and friends? Whether good or bad, write a MORE THAN pet insurance review today.

MORE THAN Pet Insurance reviews (111)

Review of the MORE THAN, Pet Insurance:

THE WORST INSURANCE COMPANY EVER!

I was with more than pet insurance for 14 years for my cat, and I got another kitten and added her to the policy. I only ever claimed once in 14 years for a kidney scan a few years ago, which was a slight hassle. However, I have to rate this company as low as possible due to the fact they would not cover my kitten for a dental problem as they claim due to the breeders negligence I am not covered. It was not just this, they passed me over to the fraud team in which I was heavily questioned and made out that I put my kitten on the policy to make such a claim! Even though I had already paid for 14 years for my other cat!! I was very disappointed with this outcome and the way they made me feel, as I had been ripped off by a breeder and got accused of fraud for it… disgusting service , would never recommend to anyone , rather, I would warn people not to use this pet insurance as it would appear they will do anything to get out of paying anything! Waste of money, I calculated the amount I spent in 14 years and it more than covered the bill I needed covered for my poor kitten with genetic mutations, so this was disgusting to be accused of fraud! Very disappointing, I wish I could get my money back for all those years I paid 64 per month!! (More than my own life insurance) I see the logic in the name “more than” as you pay more than you ever will get back for your poorly animal! Reviewed on: 7th February 2024

A safe pair of hands

I’ve used MT for many years and always been happy with their claims experience. They are compassionate, trustworthy and the cover is second to none. They are also competitive for pricing. Reviewed on: 8th August 2023

SCAM!

You pay in good faith for years, time comes for an unexpected operation and they find a way to wriggle out. DO NOT SUBSCRIBE! Reviewed on: 10th February 2023

Should be called 'More Trouble' rather than 'More Than'!

I attempted to insure two GSD dogs. I got a quote and tried to pay in a single instalment but the system would not accept my payment, stating that my address that the card is registered to is not the address to where the dogs are going to be living. I rang and explained that I was about to move, hence the differing addresses. The operative would not process my transaction insisting that I did this online. I changed the address where the dogs where going to live to where the card is registered (As I was told to do) but the system still wouldn't work - I tried a further two times online to get the wretched thing to work, so I rang again and by this time in five days the cost of the cover had gone up and the operative I spoke to said there was nothing she could do apart from to log a complaint. Hopeless! Reviewed on: 2nd February 2023

Do not go with them

They refused to cover my pets because I was not able to book an appointment during covid. They have extremely high monthly costs and will find any way to not cover your cost. The customer care over the phone was appalling they laughed when I was explaining my circumstances and could not care for you or the pet. They have no loyalty despite being a customer of 8 years. Please pick a different insurance company. I wish I did better research or even just viewed these reviews. Reviewed on: 21st January 2023

These are the worst

Wouldn't pay even though I've all evidence. If you care about your pet., never use these Reviewed on: 12th January 2023

More than by name more than by premiums

I took out a policy for our pup £28pm. Three years later renewal quote £2500. Many many others have written about same issue. I was lucky to be able to move our other two dogs to oetplan when more than started to outrageously hike their premiums few years ago. They wanted £200 pm for the two. Petplan for same policy was £75 pm now three years on paying £100pm for both despite claims. Unfortunately pup was diagnosed with lifelong illness. So stuck with More than. They try to deny premiums are outrageous claiming breed, choice of vet and area where we live. Nonsense as all three of our dogs are Lhasa’s, live in same home in same area and attend same vet. It is ultimately the poor animals that will suffer as this company outprice to get rid of non profitable customers. Please please avoid Reviewed on: 9th January 2023

OUTRAGEOUS RENEWAL PREMIUMS & THEY KNOW IT

HAD A POLICY FOR TWO DOGS FROM BIRTH NOW 6 AND 4, ONE CLAIM. PREMIUM STEADILY RISEN TO NEARLY £130 PER MONTH, ONE SMALL CLAIM (WELL UNDER £1000) MADE DURING THIS TIME FOR ONE OF THE DOGS. PREMIUM JUMPED ANOTHER 50% THIS YEAR IN ONE GO. WISH I HAD NEVER SIGNED UP WITH THEM AND WILL NEVER DO SO AGAIN. RENEWAL COMES WITH LOAD OF GUNF AROUND, 'AS DOGS AGE ETC' - I UNDERSTAND THEY ARE NOT IN IT TO MAKE MONEY BUT THEY TAKE THE xxxxx AVOID AT ALL COSTS Reviewed on: 30th December 2022

Rip off!!!

Avoid at all costs, shocking company, the crooks will double your pet insurance even without a claim. Reviewed on: 19th December 2022

5 star service been with them for years

Never had to claim before however Our 7 year old cocker spaniel suddenly took unwell around 3 weeks ago diagnosed with disc damage had to have emergency surgery which was shocking to hear but the vet dealt with everything for us and more than paid out nearly £6,000 no problems and have advised me to charge for anything else related to the claim ie medication or further treatment as my insurance is not due up for review until April and our boy has premium cover up to 12,000. What a relief ! I was so scared after reading bad reviews that we would have a problem with the pay out but more than settled within the week of the claim being made without any hassle I didn’t even speak to anyone the vet done it all Fantastic service would highly recommend Reviewed on: 25th October 2022

Saved my furbaby

Recently got a new kitten named floki who I adore, they helped me set up my premium insurance, gave me help and numbers and allowed me to have 24hour contact to a vets who helped him with some dietary issues! Reviewed on: 16th August 2022

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