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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.31 (247 reviews)

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4.24

Based on 247 reviews, last reviewed 21st Nov 2024

50% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

21%

Latest highest rating:

5

Great account that pays back. 2 years in a row I have recieve £200 just for having her account. The removal of the need for the keypad has also greatly increased the user experienc... Read more Reviewed on: 21st November 2024

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect is a fee-free current account that can only be managed online or over the phone. Account holders can benefit from a secure mobile app and overdraft options. Interest is paid monthly on the funds held in a FlexDirect account.

Before opening a new current account, always check reviews to learn how happy existing account holders are. Our Nationwide FlexDirect reviews are written by genuine customers to give you valuable insight into the account.

Our reviews can highlight the best bits of the Nationwide FlexDirect account, as well as the areas that customers aren’t as satisfied with. Find out how long customers have had their accounts and whether the FlexDirect is their main bank account. Learn more about the mobile app and the features it provides. Read about customers’ experiences managing their accounts online and over the phone. Learn how swiftly the customer service team resolves account holders’ issues. All of this and more can be found in our Nationwide FlexDirect reviews.

Perhaps you already have a FlexDirect account? Why not write a review on Smart Money People today? Tell us why you chose this account and how satisfied you’ve been so far. What is your favourite thing about the account, and is there anything you feel could be improved? If you use the mobile app, which features are the most useful? If you have experience with the overdraft options, share your thoughts on those. Have you had any interactions with the customer service team, and if so, how did you rate the service? Leave an honest Nationwide FlexDirect review today. Together, we can help people like you make better financial decisions.

Nationwide FlexDirect reviews (247)

Review of the Nationwide, FlexDirect:

easy

perfectly adequate, online banking capability not as good as rivals Reviewed on: 12th January 2022

Professional, efficient, courteous, competitive

Extremely helpful and patient when I suffered a bereavement. Excellent customer service and excellent interest rates and special offers for members. Reviewed on: 4th March 2023

Safe and secure

I like the online banking service and find the card reader service very reassuring when checking if it is me that is making changes to my account. Reviewed on: 1st March 2023

Great service, let down by App

Have had an account with Nationwide my whole life. It's a great bank for customer service, the experience with them is only let down by the available functionality on their App and online. Reviewed on: 28th February 2023

Ethical and people-focussed

Despite other banks offering significant sums to swap to them, I really don't want to leave Nationwide - I want my money to be used ethically and to build communities, and i think Nationwide achieves this. They are also very responsive to customer needs, e.g. adding the ability to instantly save rounded-up amounts from spending and now giving 5% cashback. Reviewed on: 28th February 2023

Brilliant

Can't fault them. Good app and decent current account features Reviewed on: 27th February 2023

poor branch opening times

opening times in branch especially on weekends is awful. App is okay but they still need card readers for new payees which seems quite old fashioned now especially with biometrics availability. Would not reccommend Reviewed on: 8th February 2023

Easy and simple to use

Easy to use app and simple verification of payments. Great to manage multiple accounts. Reviewed on: 8th February 2023

So helpful

I've often had to message to ask questions and always get a prompt response, or even phone call from my local branch. Reviewed on: 5th February 2023

Good if you don't need a branch

I opened a FlexDirect account as it got interest without charges. Manage it through the app or online as intended. Never been into a branch or called to discuss it. Interest rates wiped out with the pandemic and sadly still there even though things are more 'back to normal' Reviewed on: 2nd February 2023

Honest banking

Run for benefit of members not shareholders. No investment in fossil fuels, so feels more ethical. Reviewed on: 2nd February 2023

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