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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.72 (376 reviews)

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4.72

Based on 376 reviews, last reviewed 11th Jul 2026

88% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

19%

Latest highest rating:

5

Nationwide Building Society is better than a bank! Nationwide is an amazing building society. As a member it has been fantastic to benefit from nationwide's "fairer share" sheme. And great to be able t... Read more Reviewed on: 11th July 2026

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

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Nationwide FlexDirect reviews (376)

Best account experience I've ever had

I couldn't say best bank because they are a building society so even better! I've tried most banks and I have stayed with Nationwide the longest of any. The app is easy to use, lots of branches and great customer service. Reviewed on: 29th March 2021

Abhorent horrible building society

Every process is inconvenient Every process is capped or limited Customer service line is inaccessible Customer service isn't joined up Ask for card and pin, only receive card, no pin, have to call back Online banking is clunky Low transfer limits.... They absolutely screwed us on our first mortgage Absolutely miserable experience all round. AVOID. Bank with First Direct Reviewed on: 11th March 2021

Once the leader, now nothing but annoying adds

Long time customer which once had numerous accounts. Nationwide is now dead in the water and only interested in rewarding new customers and not keeping old....good luck to them, I feel they'll need it especially with the cost of those terribly annoying constant adds! Reviewed on: 11th March 2021

Social bank

Owned by its members, reliable and trustworthy Reviewed on: 10th March 2021

Ethical banking

A great bank that does everything it should whilst also being one of the more ethical banks. Reviewed on: 24th February 2021

Great service

Always had great customer service with Nationwide which is why I won’t go anywhere else. Easy to use internet banking too. Reviewed on: 17th February 2021

Simple, friendly, perfect!

I loveeee nationwide, how easy it is to amend address details on the telephone, the agents on the phone are always so lovely! And the app and website is so easy to use and it is secure. Have recommended a relative in the past and would definitely recommend nationwide to other people! Reviewed on: 17th February 2021

Fantastic all round

Great App, good customer service, and run in the interests of account holders Reviewed on: 18th January 2021

Great bank, great account

Have banked with a number of other banks, and I have to say Nationwide has the most user friendly app, and great customer service Reviewed on: 11th July 2020

False reassurance

I was advised across three channels, online, telephone and in branch in person that if my husband was added to my account as a new customer we would receive a 5% rate for 12 months from account opening. I just received out a letter telling me very differently, I'm not happy! Reviewed on: 9th July 2020

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