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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.37 (277 reviews)

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4.41

Based on 277 reviews, last reviewed 9th Apr 2025

1150% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

67%

20%

Latest highest rating:

5

I have moved banks several times to get the sign up... I have moved banks several times to get the sign up bonus but I haven't moved from Nationwide because the service is so good and the app does everythi... Read more Reviewed on: 9th April 2025

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

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Nationwide FlexDirect reviews (277)

Online Banking

Straightforward internet banking. Happy with customer service Reviewed on: 5th February 2017

Long term customer, no major issues

I have held a Nationwide Current Account for nearly 13 years and would not consider going back to the major banks. Customer service is usually good and there has always been a willingness to resolve any problems promptly. I only wish I could get more people to switch so I could claim the £100 ;-) Reviewed on: 1st February 2017

No problems

Have been with Nationwide for years, do not get hassled like others do in banks. Great online banking system and friendly staff in branches. Reviewed on: 20th January 2017

Fantastic Service

I still do my banking face to face, the staff are pleased to see you, pleasant and efficient. They also have knowledge of their products and what is suitable for me. They do not push sales and so encourage brand loyalty in their customers. Reviewed on: 13th January 2017

Five star interest rate

Super savings account with 5 % interest but only on a maximum deposit of £2500 with total yearly interest of £125 earned. Only slight downside is that the headline interest rate of 5% lasts for one year only. So on opening anniversary you have to close the account and re-open a new one to continue getting 5% and importantly this needs to be either single/joint to joint/single in order to meet qualifying terms Reviewed on: 24th December 2016

Overall a good bank to deal with

Any contact I have had on the telephone has been positive. The only gripe I have had is that the cashier at a branch wouldn't accept a cheque over the counter, I had to use the machine. The machine had ran out of envelopes so I had to go back in to the branch. It was just a pain for something that should have been so simple. Reviewed on: 27th November 2016

DO NOT USE

Do not risk your money. Nationwide treat customers with absolutely no respect, have no customer complaints department, and pass everything to the ombudsman as it is easier than dealing with it. They incorrectly removed the agreed 5% interest rate from my accounts with no warning - paying only 1% despite sending documents stating the accounts would each earn 5%. I complained by phone, by going into branch, and via their online customer service team (twice). I was told the rate should be 5% but no one corrected it. The online complaints team completely ignored me and did not even send an acknowledgment. I was shocked and appalled by this, so I persisted. It took months of continued complaining for them even to look at the issue, and the people who dealt with it do not deserve their jobs - initially they sent their final offer letter and told me to contact the ombudsman. I persisted as they had not even opened an investigation and found the ridiculously named customer excellence department - could not write an email - did not investigate what had happened - did not review my complaint - treated me in a completely disrespectful way, and - made no apology for their error or handling of the complaint It is amazing they are still in business, but I only knew they had reduced my interest rate when I checked my online account. Others may not check. There are many other banks that treat customers fairly and with respect so I urge you to use them instead. Reviewed on: 21st November 2016

Easiest Current Account I've Used

Switched to Nationwide just over a year ago & wished I had done this sooner. I have total control of my money via their app / online platform (this includes my Current Account, Savings & Credit Card); something I've never had with previous banks Reviewed on: 3rd November 2016

Total Shambles

I have been trying to set up a Nationwide FlexDirect account for about 4 weeks (seems like a lot longer). The hoops you have to jump through are ridiculous. You have to visit a branch with ID. Send for a card reader, post off an acceptance of Terms & Conditions, then wait for every thing to be posted back. You then try to use the Internet app and find you have to register for it on line, only the website will not let you register for 7 days. I rang up to cancel the account because of all the hassle I have had and the assistant could not get me through to the dept I needed to deal with. She suggested I do it on line at which point I buried my head in my hands and then explained that I could not do it on line due to the problems I had already outlined. AHHHHHHHHHHHH!! Do not bother with Nationwide, life is too short Reviewed on: 2nd November 2016

Awful

Have been trying to open an account with them for over 2 weeks. A complete shambles. Latest , I had a call from them yesterday saying they had lost the terms and conditions I had signed in store and would I go in and sign it again! Reviewed on: 21st September 2016

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