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Nationwide: FlexDirect reviews

Name: FlexDirect
Rating: 4.73 (375 reviews)

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4.73

Based on 375 reviews, last reviewed 13th Jun 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

71%

19%

Latest highest rating:

5

Excellent Great service range of products and I always feel valued as a customer, just received £100 for having the account and this happens often, recommend us... Read more Reviewed on: 13th June 2026

Latest lowest rating:

1

Nationwide have no concern for members banking exper... Nationwide have no concern for members banking experience. The IT systems used are woeful both from a user POV and back end. I am worried that the who... Read more Reviewed on: 26th June 2024

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About this product

The Nationwide FlexDirect current account pays interest on your money and you can earn cashback on debit card purchases for the first 12 months.

If you’re eligible for an overdraft, the first £50 is interest free. The FlexDirect account has to be managed online or over the phone, not at the branch.

Nationwide FlexDirect current account reviews help you find out what it’s really like to be a customer. If you’ve used Nationwide before, you can also leave a review and share your experience..

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Nationwide FlexDirect reviews (375)

Disconnected service

Staff in branch refuse to deal with credit cards Reviewed on: 20th January 2022

Mixed feelings

I like the staff, however you can't pay cheques in via the app like you can with other banks and the app always has problems. My nearest branch is quite a way so that causes me problems. Long hold times when calling, but the staff seem nice. Reviewed on: 12th January 2022

easy

perfectly adequate, online banking capability not as good as rivals Reviewed on: 12th January 2022

Failure to stick to promises.

Failure to stick to promises I switched a bank account to Nationwide on the offer of £125 switching payment. Two and a half months on still not received it, despite the complaints team stating on 1/11 that I should receive it. Catalogue of broken promises to act, overly detailed explanations about why their computer system did not automatically trigger (that's their problem not mine). Promised a call back by close of business today - not received. Pure incompetence. Also took out mortgage with them in 2014. Catalogue of errors which led to me screaming down the phone at them on 10.30am on the morning of completion to release the money. Quite simply an appalling building society. Reviewed on: 23rd November 2021

Great bank account

No charges except for overdraft Good interest earned Good customer service Reviewed on: 16th June 2021

Excellent Product

Very easy to manage, always helpful and self service Reviewed on: 14th June 2021

Easy access

I like this bank account because it fits my needs Reviewed on: 14th June 2021

Fab building society

Been banking with Nationwide for about 10 years and have always been really happy at the customer service and the app is super simple to use. Reviewed on: 16th April 2021

They look after their customers!

I feel valued and looked after at this bank. Both online and in-store experiences have been so good especially during covid lockdowns. Reviewed on: 13th April 2021

Best account experience I've ever had

I couldn't say best bank because they are a building society so even better! I've tried most banks and I have stayed with Nationwide the longest of any. The app is easy to use, lots of branches and great customer service. Reviewed on: 29th March 2021

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