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Andrew Rosser

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Review of the Nationwide, FlexDirect:

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Failure to stick to promises.

Failure to stick to promises I switched a bank account to Nationwide on the offer of £125 switching payment. Two and a half months on still not received it, despite the complaints team stating on 1/11 that I should receive it. Catalogue of broken promises to act, overly detailed explanations about why their computer system did not automatically trigger (that's their problem not mine). Promised a call back by close of business today - not received. Pure incompetence. Also took out mortgage with them in 2014. Catalogue of errors which led to me screaming down the phone at them on 10.30am on the morning of completion to release the money. Quite simply an appalling building society. Reviewed on: 23rd November 2021

Andrew Rosser

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