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NatWest: Home Insurance reviews

Name: Home Insurance
Rating: 3.19 (36 reviews)

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2.70

Based on 36 reviews, last reviewed 18th Apr 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

44%

11%

39%

Latest highest rating:

5

Great customer service, friendly and knowledgeable. Great customer service, friendly and knowledgeable. Reviewed on: 14th January 2025

Latest lowest rating:

1

"My Sky view has been leaking for duration - e. "My Sky view has been leaking for duration - e.g., several weeks, a month and despite multiple attempts to contact customer service, I have received n... Read more Reviewed on: 23rd February 2025

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About this product

With so many providers on the market, finding the right home insurance policy for your needs can be challenging. We collect NatWest home insurance reviews to help you make an informed decision when choosing your next provider.

NatWest is underwritten by U K Insurance Limited to offer home insurance. Choose between buildings cover, contents cover or a combined policy of the two. All policies have two levels of protection, Standard and Elite. NatWest also offers a Premier policy which provides an enhanced level of cover and personalised support.

Are you considering NatWest as your new home insurance provider? Read the reviews on Smart Money People to gain valuable insight into NatWest and its policies. Find out what level of cover policyholders have chosen and how comprehensive they’ve found it to be. Learn about NatWest’s customer service and claims process. Read about real experiences and opinions of the provider and its policies. Check out our NatWest home insurance reviews today.

Have you had a home insurance policy with NatWest? Share your honest experience with others on Smart Money People. Tell us which policy you chose and what level of cover you opted for. Did you take out any additional extras, if so, which ones and have they proved worthwhile? Would you renew your policy with NatWest? Would you recommend the provider to your family and friends? Leave a NatWest home insurance review today. Together, we can help people like you make better financial decisions.

NatWest Home Insurance reviews (36)

Review of the NatWest, Home Insurance:

One word rubbish

Had to have roof repaired after recent storm got in touch with insurance company sent a chap out assessing the damage and said he would be back in touch got a phone call a few days later saying that the storm wasn’t bad enough to cause the damage and declined the claim absolute rubbish Reviewed on: 19th February 2024

Very Unfair and trying to opt out!

I have been Nat West Customer for 52 years & have Home Insurance policy for over 45 years. When I had a leak from roof into loft over my garage, I claimed, after few days assessor came but did not want to go in the loft (I told him that my son had been in loft & identified the site of leak, he just shrugged his shoulders & took photos from outside and told me he will pass it on to his company. however nothing happened and when I rang company dealing with claim said that "it was wear & tear" and not covered! when I asked more explanation, i was told assessor should have told me but he did not! After this totally unfair experience I will definitely NOT recommend Nat West Unfortunately Zero Stars but lowest is one star!! Reviewed on: 12th April 2018

Good quality policy

A policy that is pretty comprehensive and doesn't cut corners. Reviewed on: 1st October 2017

Cheap and reliable

Cheap and reliable, I got robbed and claimed for mystolen laptop, only negative was I didn't get cash, but PC World vouchers which limited my choices for a replacement. Reviewed on: 14th October 2016

Easy and simple

Nothig bad to say at all. Easy to set up and good coverage for a fair price Reviewed on: 15th September 2016

So helpful

I've never had home insurance before and must have searched the Web for hours comparing different insurers. All the jargon was so confusing that I gave up. My adviser at local branch told me about their home insurance. I must have asked a thousand questions and she was so patient with me and went over things so it was simple to understand. She even helped me on the phone when setting it up! She also invited me back a month or two down the line to check everything was ok. And remembered so much of the stuff I'd told her. They really do treat their customers personally here. Such a positive and pleasant experience. The details in the home ins. Policy are set out clearly and you recieve updates whenever necessary as well as lots of warning before your contract renews. I've not had to use the insurance yet thankfully but I'm sure they'll be just as helpful then if I need to! Reviewed on: 6th January 2016

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