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One Call Insurance: Car Insurance Broker reviews

Name: Car Insurance Broker
Rating: 4.82 (16784 reviews)

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4.84

Based on 16,784 reviews, last reviewed 27th Jul 2025

268500% increase in 5 star reviews

in the past 90 days

1400% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Easy to navigate site - Good value Easy to navigate site - Easy to speak to by phone - good comprehensive cover giving good value Reviewed on: 27th July 2025

Latest lowest rating:

1

car in arson attack, One call didn't help My car was in an arson attack in a motor garage . I ran one call insurance put through to others , was nover provided with the car hire that I paid ex... Read more Reviewed on: 27th July 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car Insurance Broker reviews (16784)

Easy and cheap

Bought it because it was cheap and easy. I didn't have any accidents and hope I never will. But they didn't make problems and were simple to use. Reviewed on: 10th September 2021

So far so good

Quick, easy and excellent value for money! Reviewed on: 10th September 2021

Good service

I had a very good quote from one call, for car and house insurance so took out both Reviewed on: 10th September 2021

Great Service

always get great service and great price from one call including their breakdown cover which i have recently had to make use of. Reviewed on: 12th August 2021

Great service

Would highly recommend OneCall to anyone. Provide with such a great level of customer service. Reviewed on: 12th August 2021

Quick, easy and friendly service

Great friendly staff and excellent customer portal with easy access to policy documents and changes. Would definitely reccomend. Reviewed on: 12th August 2021

great company, always going the extra mile!

very friendly staff, always willing to help out and very good customer service. The staff will go above and beyond to help out. Reviewed on: 12th August 2021

Just Simple! How companies should be

Great to have insurance made easy. Online service is brilliant and all their systems have been a cinch to use so far Reviewed on: 12th August 2021

Dreadful

One call name is ironic! They spent a week and a half messing me about and then said they weren't going to deal with the claim and were referring me on to the actual insurer! Who have dealt with everything in one day. Why waste time going through these cowboys? Rude, uncommunicative, always need to ring another team, can't accept large files on email (like dash cam footage) forms you filled in come back unfilled. Total waste of your time. Don't do it. Avoid Reviewed on: 29th July 2021

What it's like if you actually have a claim...

Never again. Car was stolen, pretty straightforward theft. Was assured that after two weeks the car would be deemed a loss if the police don't find it, and then about a week after that, the valuation etc. would be done. Fine, all good. Two weeks goes by, I call them up: Oh sorry sir, you were misinformed - it's three weeks before it's declared a loss. Annoying, but I can live with it. Sent in my keys and V5 and the signed claim form etc. by recorded delivery, all received fine. Three weeks goes by... Phone them again: "Thanks Sir, we're looking at it this week". A week later: "Sorry Sir, yours is number three in the queue. We'll get to it today". A week later: "Sorry Sir, I'll chase up and find out what's happened. I'll call you back". No call back. A few days later, they finally process the claim. Keep in mind this is now about 5 weeks after the car was stolen and I've been without a car this whole time (no courtesy car for a stolen vehicle - bet you didn't spot that in the policy terms!). Finally the claim is accepted. It then takes another week of daily harassment before they value the car. They then try to lowball me by about £5k. Finally settle on a figure I'm not overly happy with, because, to be frank, I've lost the will to live now. And then the kicker: despite the car clearly being on private plates, they didn't tell me I needed to do the plate retention form with DVLA until now. The problem is I need a V5C to do this, which I sent to them... And they've lost my V5C, saying they never received it (despite having signed for the delivery). So now I have to reapply for a V5C (£25), and then finally retain my plate, and then send the V5C to them so they can close down the claim. Meanwhile I'm still paying my monthly premium, unless I want to sacrifice my private plate. The irony of them calling themselves One Call is quite hilarious though. I think I'm genuinely up to about 80 calls during the course of this debacle now. Absolute farce. Just pay a bit more and go to a proper insurance company. Complete joke from start to finish. Reviewed on: 9th July 2021

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