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One Call Insurance: Car Insurance Broker reviews

Name: Car Insurance Broker
Rating: 4.82 (16860 reviews)

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4.84

Based on 16,860 reviews, last reviewed 29th Jul 2025

275300% increase in 5 star reviews

in the past 90 days

1500% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

GM 2 was very helpful and polite she listened to my... GM 2 was very helpful and polite she listened to my issues and resolved them very well Reviewed on: 29th July 2025

Latest lowest rating:

1

Breakdown Service Inadequate Having taken out breakdown cover with "unlimited callouts" I was told recently I would not be attended to as the same issue occurred twice. I endured ... Read more Reviewed on: 28th July 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car Insurance Broker reviews (16860)

AVOID!!

Terrible Customer Service. Staff have a Don’t Care attitude! Avoid this company. Customer service lines close at 5.30pm, online chat feature only general information, call waiting times are shocking! Thankfully Cancelled my policy in time would hate to think the hassle I would have had to go through if I had to make a claim! Please avoid!! Reviewed on: 12th December 2018

Avoid

Renewed my much more expensive policy without asking and charged me a load to cancel. Utter cowboys. Reviewed on: 8th November 2018

Not impressed

Not impressed. Went on online chat to ask for quote for adding a temporary second driver, was told the underwriter didnt allow a temporary addition- never had that before with other companies. Then the person I was chatting to ended the chat saying I'd not responded for five minutes when I was waiting for an answer to a second question I'd asked. Got through to another person who said that a temporary driver could be added and she gave me a weblink that I followed, the quote was £187 for a week! It would be cheaper to hire a car for a week!! Or alternatively I was told that I could change to another underwriter that did allow temporary additional drivers, but it would cost over £70 to do that. Not impressed, won't be renewing my car insurance with them. Reviewed on: 18th October 2018

Worst customer service in the world

Terrible company to deal with, they can take you order online but if you don’t want to renew they cut you off and try and force you to stay with them My experience is I have to wait over an hour in a telephone que every time I tried to cancel the automatic renewal they cut me off - reported to trading standards and the ombudsman Don’t trust this company don’t waste your money Reviewed on: 25th September 2018

a bunch of cold heart muggers

Stay away from them .They are all about additional premium fees Anything they can cling on to take your money Customer service -rubbish.RUBBISH COMPANY!! Reviewed on: 10th September 2018

Great service

Quick and easy service - very friendly, would recommend One Call insurance to friends and family Reviewed on: 3rd September 2018

Amazing

Amazing Company, really efficient, prides on ensuring good outcomes Reviewed on: 3rd September 2018

One Call - quick and simple

I took my policy out with Onecall Insurance online, and it was quick and easy. I needed to add a friend to the policy and I did this on their live chat service, so I did not even have to speak to anyone, this was great. highly recommended Reviewed on: 3rd September 2018

Excellent

Fantastic experience, would recommend Reviewed on: 3rd September 2018

good stuff

Top insurance company - really good service Reviewed on: 3rd September 2018

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