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One Call Insurance: Car Insurance Broker reviews

Name: Car Insurance Broker
Rating: 4.83 (17866 reviews)

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4.85

Based on 17,866 reviews, last reviewed 8th Aug 2025

369000% increase in 5 star reviews

in the past 90 days

2000% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Very competitive prices, friendly and helpful staff... Very competitive prices, friendly and helpful staff in call centers, always happy to help you with any questions you have about your policy or other s... Read more Reviewed on: 8th August 2025

Latest lowest rating:

1

Aggressive upselling. Aggressive upselling. I had numerous phone calls pretending to be interested in checking my cover, when in fact they were just wanting to upsell the b... Read more Reviewed on: 7th August 2025

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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car Insurance Broker reviews (17866)

Worst broker I've ever had.

Tried to do a change of vehicle and their site won't change the details forcing you onto their only means of communication...web chat. After an hour and 40 mins of typing and telling me I couldn't change it and charging a huge cancelation fee, they quoted a much higher amount than offered by a compassion website(even by them). I canceled the policy and went with a different broker, who gave me the same insurance policy at 2/3rds the cost on the phone and done in 10mins. I've got 3 bikes a van and 2 cars and have been driving 40 years, 35 as an HGV driver. This is the worst broker I've ever had. Reviewed on: 13th February 2022

Terrible Company - Do not use

No contact number, don't want anything to do with you if you make a claim they just say it's the broker. They won't support you in any way. They take your excess and then want the full policy amount and say this is standard. I've never come across this before. The one thing this company are extremely good at is taking your money. Reviewed on: 9th February 2022

Only one star as there is no option for zero

Cowboys You can’t contact this company, they will renew your policy before the renewal date and then use your bank details to take a lump sum cancellation fee out your bank account when you don’t renew !!! STAY WELL AWAY Reviewed on: 1st February 2022

4 days now and no engineer sent on emergency call

I have top of the range executive home insurance cover with this company. I rang on 24th Dec morning and registered an emergency when my combo boiler broke down - no hot water and no central heating since 4 days with 2 little children in property to date… Though I rang everyday for update but today is 27th and after 4 days they are unable to arrange an engineer yet... i had to wait minimum of 15 to 30mins in the queue before someone answers the call on emergency helpline… The customer service lady i finally managed to speak says she is the the ONLY employee manning the phones for their customers today in whole of the UK … absolutely shocking… this is their emergency cover … This looks like a one man band company manning one customer service advisor working from home with lot of background noise( children, pets…) interrupting the call …. Shocking company … shocking response times… shocking customer service …. Executive home cover is the most expensive cover they offer which I bought and on emergency call this is their level of service… Extremely unhappy customer… hope I don’t have to now take my children to hospital in emergency as they are falling ill due to severe cold inside our house due to no hot water / central heating… Reviewed on: 27th December 2021

Avoid avoid avoid! Not to be trusted.

This company lack good communication with their customers, for 3 months I was with them or so I thought. They had cancelled my insurance with them within the first month with no regards of why. I had no letter, no phone call, no texts or emails the only notification I had from them was 1 email stating they had cancelled my insurance. I had set up a direct debit with them as-well and for 3 months I was driving around uninsured still believing I was with them. This company put my license at risk and other users of my car. When I contacted them to discuss this as a matter of urgency, they claimed they had tried to contact me multiple of times with emails, texts and letters however non was revived. The customer advisor then had the audacity to say that I would have to pay a cancellation fee, which doesn’t make sense as they had cancelled my insurance. I refused to pay that as I was not the one cancelling the insurance, and they then threaten me with getting a third party involved of whom deals with debt collecting. I also need to mention that they cannot facilitate phone calls, all of the abode had to be done on live chat. Obviously car insurance is important so had I received any communication what so ever from them I would have acted upon this. I only ever had 1 email. This company is not to be trusted, avoid at all costs. Reviewed on: 29th November 2021

It's a scam

Check your policy documents, I guarantee there's at least 2 stipulations that will null and void the policy in the event of a claim. Reviewed on: 27th November 2021

Best price I found online

Best price I found online between many more insurers. Hope the renewal will be same again. Reviewed on: 24th November 2021

Never use this insurance

Not got a clue what’s going. Customer care is awful. Had my vehicle stolen over 4 weeks ago. They contact you you have to contact them Reviewed on: 15th November 2021

So helpful at distressing time

I had to call them when someone crashed into my car , I’ve never been involved in an accident before so I was uncertain and distressed but they were so helpful Reviewed on: 7th November 2021

The Logical Choice

Hassle free and straight forward set up. For me the logical choice when my renewal approaches to click continue policy as they have been a pleasure to deal with. Reviewed on: 4th November 2021

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