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Review of the One Call Insurance, Car Insurance Broker:

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4 days now and no engineer sent on emergency call

I have top of the range executive home insurance cover with this company. I rang on 24th Dec morning and registered an emergency when my combo boiler broke down - no hot water and no central heating since 4 days with 2 little children in property to date… Though I rang everyday for update but today is 27th and after 4 days they are unable to arrange an engineer yet... i had to wait minimum of 15 to 30mins in the queue before someone answers the call on emergency helpline… The customer service lady i finally managed to speak says she is the the ONLY employee manning the phones for their customers today in whole of the UK … absolutely shocking… this is their emergency cover … This looks like a one man band company manning one customer service advisor working from home with lot of background noise( children, pets…) interrupting the call …. Shocking company … shocking response times… shocking customer service …. Executive home cover is the most expensive cover they offer which I bought and on emergency call this is their level of service… Extremely unhappy customer… hope I don’t have to now take my children to hospital in emergency as they are falling ill due to severe cold inside our house due to no hot water / central heating… Reviewed on: 27th December 2021

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