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Review of the One Call Insurance, Car Insurance Broker:

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Avoid avoid avoid! Not to be trusted.

This company lack good communication with their customers, for 3 months I was with them or so I thought. They had cancelled my insurance with them within the first month with no regards of why. I had no letter, no phone call, no texts or emails the only notification I had from them was 1 email stating they had cancelled my insurance. I had set up a direct debit with them as-well and for 3 months I was driving around uninsured still believing I was with them. This company put my license at risk and other users of my car. When I contacted them to discuss this as a matter of urgency, they claimed they had tried to contact me multiple of times with emails, texts and letters however non was revived. The customer advisor then had the audacity to say that I would have to pay a cancellation fee, which doesn’t make sense as they had cancelled my insurance. I refused to pay that as I was not the one cancelling the insurance, and they then threaten me with getting a third party involved of whom deals with debt collecting. I also need to mention that they cannot facilitate phone calls, all of the abode had to be done on live chat. Obviously car insurance is important so had I received any communication what so ever from them I would have acted upon this. I only ever had 1 email. This company is not to be trusted, avoid at all costs. Reviewed on: 29th November 2021

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