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One Call Insurance: Car Insurance Broker reviews

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4.85
Based on 17,957 reviews, last reviewed 13th Aug 2025
377300% increase in 5 star reviews
in the past 90 days
2000% increase in 1 star reviews
in the past 90 days
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1%
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0%
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Latest highest rating:

5

Very helpful on the online chat Very helpful when I spotted an error (probably mine) on my new documents, it was very quickly and easily resolved by the helpful online chat person. Reviewed on: 13th August 2025
MillyMolly's avatar
MillyMolly

Latest lowest rating:

2

unable to get a quote, unable to get a quote, did live chat, wasn't resolved, call back requested but couldn't give a time Reviewed on: 13th August 2025
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jeff t
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About this product

One Call Insurance provide a full range of policies for all types of vehicles including standard motors, classic and specialist cars.

They also have a range of other policies including pay as you drive, temporary cover, young driver and learner driver insurance.

One Call Insurance car insurance reviews help you find out what it’s really like to be a customer. If you’ve used One Call Insurance before, leave a review and share your experience.

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One Call Insurance Car Insurance Broker reviews (17957)

Rude, arrogant & fee's for everything

1
Use ANY company other than these 4th party call centre cowboys. It's charges & fee's every step of the way, even to change a direct debit, which are not disclosed until AFTER the fact & they refuse to cancel a policy within the legal cooling off period without charging £50 (as per Consumer rights law) Absolute scam merchants . Reported to insurance regulators & FS ombudsman. Reviewed on: 5th September 2019
Stewart 's avatar
Stewart

Cancelled my contract without informing me

1
They cancelled my policy without my agreement and took outrageous admin fees. Contacted customer service which is very poor at best. This seem to be a good revenue stream for your company. I feel someone has been into my wallet taken what they want and left. Please use a reputable company instead, OneCall are anything but!!!!!!!!! Reviewed on: 2nd September 2019
Bob H's avatar
Bob H

Standard

4
Great service for those who hate paperwork and aggressive upselling, great customer care. Reviewed on: 1st September 2019
Chelsea's avatar
Chelsea

Absolute rip off,avoid

1
Their admin fees are outrageous! Customer service is very poor. They are basically out to screw you for every penny and use every trick in the book to do so. Please use a reputable company in stead,OneCall are anything but! Reviewed on: 21st August 2019
Glenn's avatar
Glenn

Avoid at all costs

1
Shame I cant give a zero!!! Despite having 16 years no claims and providing all proof, d licence, everything, I get a text message and email on a Sunday saying they are cancelling my insurance! Guess what, their office is closed on a Sunday! In 32 years of insuring vehicles, I have never come across such a useless cowboy outfit! I have an email from them saying thanks, youre insured, we have everything we need from you! Im inclined to get confused.com to have them deleted! Have asked them to call me first thing Monday. They had better call 9am on the dot! Avoid like the plague! And hey, One Call, I intend to copy and paste this onto every single review site to warn others! . Reviewed on: 4th August 2019
LJ's avatar
LJ

Avoid like the plague!!!

1
Shame I cant give a zero!!! Despite having 16 years no claims and providing all proof, d licence, everything, I get a text message and email on a Sunday saying they are cancelling my insurance! Guess what, their office is closed on a Sunday! In 32 years of insuring vehicles, I have never come across such a useless cowboy outfit! I have an email from them saying thanks, youre insured, we have everything we need from you! Im inclined to get confused.com to have them deleted! Have asked them to call me first thing Monday. They had better call 9am on the dot! Avoid like the plague! And hey, One Call, I intend to copy and paste this onto every single review site to warn others! . Reviewed on: 4th August 2019
LJ's avatar
LJ

Do not use

1
Extortionate fees to make any changes, a £20 per month policy ended up costing £200 for 2 months. Shocking customer service. Reviewed on: 30th July 2019
JS's avatar
JS

No-nonsense, good value car insurance

5
Helpful & efficient UK-based staff always happy to discuss any query or fine detail of a quote. Extremely good value for money. Just the best! Reviewed on: 4th July 2019
wifeupnorth's avatar
wifeupnorth

Car insurance

5
I initially set up my insurance on line which was simple to follow instructions and easy to use. One call car insurance took care of the rest and sent me a confirmation email and receipt for payment, l then received my insurance by chosen method through the post within four days and everything was as required and l had total customer satisfaction. I have spoken to One call over the phone since and they were very helpful land dealt with my inquiry straight away. I would definitely recommend One Call insurance to my friends and family. Reviewed on: 4th July 2019
Eva Appleby's avatar
Eva Appleby

Goes elsewhere! They will not send NCB certificate

1
Cancelled my insurance with this company due to yearly renewal increasing by 40%. Please be aware this company will not send you your no claims bonus certificate unless you pay for it! Never have i heard this before. I am taking this matter to financial ombudsman as i do not agree with this companies terms and conditions Reviewed on: 1st July 2019
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Richard Zuber

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