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Performance Direct: Insurance Broker reviews

Name: Insurance Broker
Rating: 1.55 (56 reviews)

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1.65

Based on 56 reviews, last reviewed 24th Aug 2024

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

11%

2 star

83%

Latest highest rating:

5

Easy to deal with and good value for money Easy to deal with and good value for money Reviewed on: 24th August 2024

Latest lowest rating:

1

Actually Zero StarsAvoid this company Actually Zero Stars Avoid this company! I got fined £55 for a policy that never even started! "Read the T&C's" apparently! Although they don't mention... Read more Reviewed on: 4th March 2024

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Performance Direct Insurance Broker reviews (56)

Review of the Performance Direct, Insurance Broker:

Do not use this insurance company

Performance Direct ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ Add a photo Performance Direct 3.5 (1.4K) Auto insurance agency in Hornchurch, EnglandOpen OVERVIEW SERVICES REVIEWS PHOTOS ABOUT Google review summary Reviews aren't verified 5 4 3 2 1 3.5 (1,353) Reviews Allfee 63 my policy 56 competitive 33 spoke 30 +6 Sort by Most relevant Newest Highest Lowest Colin Groves 11 reviews 7 minutes ago NEW Switched from Tesco insurance to performance direct via go compare, as it looked a good price or so i thought. I had to phone performance direct to confirm a couple of things, as i put on go compare, that my car was parked on the drive …More Robert Serjeant 1 review 2 weeks ago NEW The service from Charlie was excellent, very efficient and made sure the details of my 3 changes were correct. New policy documents arrived very quickly - 5 star service. I gave 4 stars because I thought the £50 admin charge was a bit steep Performance Direct (owner) 2 weeks ago Hello Robert, Thank you for taking the time to leave us a positive review. I'm pleased to hear that you are happy with the excellent service provided by Charlie. Your feedback is appreciated and will be passed to the relevant team leader. Our charges for amending the policy, are outlined within the terms and conditions you agreed to prior to purchase of the policy. All the best, Amy Performance Direct Leone Meyer 5 reviews a month ago I had to change my insurance to a new vehicle. The phone was answered promptly, the gentleman who answered knew exactly what to do and did everything quickly and a efficiently. It was a really positive experience. And their rates are so good too! Performance Direct (owner) a month ago Hello Leone, Thank you for leaving us a positive review. I'm pleased to hear that you are happy with the efficient service provided. Kind regards, Amy Performance Direct Dave Lea 16 reviews·7 photos 5 months ago I’ve used this company a couple of times and can not recommend it, they are not easy to deal with. They are the only insurance company that wanted a photo of my garage which is just a faf, I cancelled my policy after 3 months and didn’t get …More 5 Performance Direct (owner) 5 months ago Hi Dave, We are sorry to hear you feel this way. All purchased policies have a validation procedure to ensure that full cover is in place should a claim occur. We are sorry for any call waiting experienced due to an unexpected high level of calls. We can confirm that your comments have been passed onto the relevant department manager. Due to this being a public platform we cannot ask for personal details via Google Reviews. Please fill out our feedback form below to provide us with further details to investigate any issues you have experienced. https://www.performancedirect.co.uk/existing-customers/online-feedback.aspx Regards, Performance Direct Colin Groves 11 reviews 7 minutes ago NEW Switched from Tesco insurance to performance direct via go compare, as it looked a good price or so i thought. I had to phone performance direct to confirm a couple of things, as i put on go compare, that my car was parked on the drive overnight, when in fact it was parked on a private residential car park well away from the road and security light. To my surprise the girl on the phone, said there would be a price increase, i was expecting just a few pounds, but to my shock and horror, it was an extra £115 because i don't park on a drive, and another £50 admin fee, but its ok to park on a busy supermarket car park or drive on the road with thousands of other road users, i won't be insuring my car with these thieves again. Reviewed on: 21st March 2023

Stole my money and thought it was ok

I took insurance out on the 30/11/2019, unfortunately, I was in an accident days later and by the end of December, the bike was written off so I had 1 days insurance for over £200. Fast forward to 30/11/2020 it seems they auto-renewed the policy even though the bike was destroyed and I received no email no letter and never asked for it leaving me another £200 out of pocket. In over 10 years with different insurance companies, I have never had this problem. so I will not be using any to do with grove and dean. Reviewed on: 13th January 2021

wish I was aware of this beforehand so that I never signed up with them in the first place.

They attract you with a low price and when you conclude everything, a few days later they keep sending emails threatening that if you don't call them, they will cancel your policy. And they ask about photocopy of MOT, license, V5, no claim bonus - all the papers. I've never had this experience before. They say it is to check for fraud and they come out with the idea that the insurer needs to raise the premium because I haven't given them the right information. They charged me £25 extra per month on top of what has been agreed. I was about to cancel the policy, but I have to bite the bullet so that I don't lose more money in charges in cancellation fees. I'm glad the year is almost over so that I can go elsewhere. Seriously, don't recommend, you're better of going somewhere else. I wish I was aware of this beforehand so that I never signed up with them in the first place. I'm hoping that by sharing my experience, others can be warned. Reviewed on: 28th December 2020

AVOID at all costs......No Refunds ..REGRET can offer NO STARS ....Muppets

Paid a full years premium up front ..comprehensive cover......after 3 months sold the car .. not being used .. advised PERFORMANCE DIRECT .. parent company is .... GROVE & DEAN.....advised that the amount to be returned was the same as the cancelation fee........robbery.. I complained and advised that "its in the small print"......AVOID AVOID Reviewed on: 18th November 2020

Dreadful

Customer service is the worst I’ve ever dealt with . Avoid Reviewed on: 10th November 2020

THEIVES!! DO NOT USE UNDER ANY CIRCUMSTANCE.

Shocking! Greedy Dishonest Company! I paid for a years insurance up front in good faith, then sold my van 4 months before the end of the term. Expecting my 4 months back minus the cancellation fee which with any other company this would be the case! I was told they were doing me a favour and waving cancellation fee, we would call it quits and I wouldn’t be charged anything but I also wouldn’t be getting my 4 months back! I argued on the phone that if I was paying monthly, the payments would have ceased and I would have only had a £60 cancellation fee. Top and bottom of it is they have stollen £140 from me. I have read on anoher thread from an ex-manager that the staff get bonuses for arguing with customers on the phone and keeping these payments. I also wouldnt be at all surprised if they're writing their own good comments on these review sites! No morals what so ever! Absolute cowboys! Do not use this company! Absolute greedy thieves! Reviewed on: 10th November 2020

Unreasonable charge for no going ahead with a policy

I purchased insurance from this company via one of the comparison sites. When they called to go through everything we discovered that one detail had to change. This doubled the cost of the insurance so I decided not to go ahead. They then charged me £55 to cancel it. I asked them to waive this charge as I regard it as unreasonable, given that I did not go ahead with the policy. They could have done, easily but they refused, repeatedly. I will never use them again and I recommend you don't. If they are this unreasonable when it comes to not-going-ahead-with-a-policy, what else are they unreasonable about? Avoid. Reviewed on: 29th September 2020

Greedy dishonest profiteers

I filed the following complaint: "I am very displeased with your business practices. When I signed on initially in 2019 I was quoted approximately £1800 p/a for this policy. I chose to pay monthly as I needed the flexibility to cancel, as the car in question is a leasing vehicle which I was supposed to return on 30.03.2020. I however decided to extend the lease temporarily. What I was not aware of, is the fact that you took out a credit agreement in my name to have the policy paid upfront for 12 months and charged the interest back to me. You possibly hid it somewhere in the small print but I find this business practice highly questionable. I have never had any company do this, this just comes across as usury and I find it dishonest and distasteful. So I ended up paying £190.54 per month or £2,286.48 for the year, almost £500 more than what I was quoted. Yet, to add insult to injury you auto-renewed me this year and started charging me despite me never having signed the contract. But due process does not appear to be of great concern to you. Furthermore for no reason you increased the price of my policy by almost 30%. This, despite the fact when I signed on I had 0 NCB and this year I had one year NCB with yourselves. My price should have decreased, the utmost I would have understood if the price increase was in line with inflation. So currently you are charging me £246.53 or £2,958.36 p/a, something I never agreed to. This with a policy of £3000 excess, I think we can all agree this is a subpar car insurance policy. When I spoke to one of your customer service representatives he was argumentative, repetitive and unprofessional, it felt like I am talking to a 'yob' I hope this matter can be settled professionally, however I strongly feel this malpractice should be referred to the Ombudsman." Their response was as braindead as the customer service advisor: - we reject all your complaints - we made you aware during the phone call that we auto-renew our policies (ex post facto) -we made you aware during the phone call that we get another creditor involved on your behalf so we can get the money 12 months upfront and charge the interest back to you (ex post facto) -Prices just change, that's it In summary I currently must have the worst insurance policy in the UK, paying £3000+ for a standard run of the mill policy with £3000 excess provided by a shady company of brokers teaming up with a gang of loan sharks. Reviewed on: 23rd September 2020

Very helpful friendly staff

Reliable helpful company always willing to help! They are always reachable without a dreaded wait. Stag are very helpful and friendly too Reviewed on: 18th September 2020

A mind bogglingly dishonest organisation

Well, my yearly automatic renewal came this week. I saw fit to cancel it. I phoned them up and after talking to the operator for about a minute he proceeded to cancel it. After my call, I got an email from them claiming that they were lapsing my policy, thereby claiming that I had been missing payments. I have emailed them but no answer back. I do not trust them to allow me to have a clean break. They are insatiably greedy Reviewed on: 9th September 2020

Another genuine review by a Performance direct customer. AVOID OR GET STUNG.

I always say " you do not know how good a Insurance company is until you need to make a claim or request something", People often give positive reviews for a company offering the cheapest price, take that as a hint, First time and last time I used them, Customer service once you have paid is almost impossible to get in touch with, they have limited staff and if you want to change your policy, cancel your policy or are due a refund then this is the worst company out there ,and I have had multiple insurance policies for several cars and bikes over the last 44 years, so please if you have not choose them yet pay a few quid more and use someone else, these need to be closed down or hopefully go bust . Reviewed on: 21st August 2020

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