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Performance Direct: Insurance Broker reviews

Name: Insurance Broker
Rating: 1.55 (56 reviews)

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1.65

Based on 56 reviews, last reviewed 24th Aug 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

11%

2 star

83%

Latest highest rating:

5

Easy to deal with and good value for money Easy to deal with and good value for money Reviewed on: 24th August 2024

Latest lowest rating:

1

Actually Zero StarsAvoid this company Actually Zero Stars Avoid this company! I got fined £55 for a policy that never even started! "Read the T&C's" apparently! Although they don't mention... Read more Reviewed on: 4th March 2024

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Read our reviews of Performance Direct broker services from customers just like you. If you're thinking of using & Performance Direct as a broker, our reviews will let you know more about their services. Already used Performance Direct in the past? Share your own review and help out others.

Performance Direct Insurance Broker reviews (56)

Review of the Performance Direct, Insurance Broker:

Just right

Remember these guys are usually coming in significantly cheaper than others on the comparison sites that you are directed to from places like Autotrader, so they are going to be busy and usually people tend to leave reviews when something upsets them. My personal remote "online" interactions with them have been good thus far. I'm a careful considerate driver and have a heap of NCB so don't expect to be needing to contact them "fingers crossed" . The saving was great and the process of getting cover was pain free. Reviewed on: 10th February 2023

Why so complex

I am used to getting an online quote and paying for it should be simple. Tried today to avoid the issues of the bad reviews. So rang ahead to check a missing registration number for the vehicle. No problem added. Asked if there wa anything else to check or just pay. Told just pay. Tied top do that then got message that I needed to ring or would be rung and was not covered. Rang and guy again very helpful but got query after query. One answer actually dropped the quote £10. Great. Then another query would I mind holding. Waited and eventually line went dead. No call back in 2 hours so returned to insure with current insurer. no issues done in 5. I felt there was going to be a catch coming back although the quote did look attractive at the start. Whys so complex and the charge of £55 for any error or correction is quite unreasonable. What happened to the 14 days cooling off period. How do they get round this these days. Crazy. Reviewed on: 19th June 2020

Untrustworthy company - AVOID

Bought a policy via Moneysupermarket. Beware you can't complete the purchase online they have to phone you back "to confirm details" and then fleece you. The premium went up but they couldn't email me with a confirmation! The cooling off period doesn't apply so although I cancelled within 24 hours they have still relieved me of £55.00. Now covered with Churchill, service as expected. Avoid this crowd. Reviewed on: 30th April 2020

avoid them. greedy and horrible service.

greedy and horrible service. they just want your money and nothing in return Reviewed on: 6th April 2020

Bunch of profiteers, AVOID

Cancelled my insurance after selling my car. The broker refunded £101 and Performance Direct promptly took £55 as a cancellation fee, presumably charging for the 5 min call. Bunch of profiteers, AVOID. Reviewed on: 30th March 2020

scam

charged £55 for a policy that hadn't even started due to wrong information passed to them Reviewed on: 14th March 2020

£55 fee for a 20-second phone call

£55 cancellation fees for a 20 second phone call should not be a thing. Yet with Performance Direct, they are! Edit: reference GD77XAS0000693 Please find below a statement of your account: Insurance Return Premium £ -82.93 Cancellation Fee £ 55.00 Outstanding Balance £ 0.00 Balance Due £ -27.93 AND performancedirect.co.uk tried to censor my review on another review site. Appalling, unethical behaviour. The worst insurance company ever? Reviewed on: 13th March 2020

Stay Clear Excessive charges

Unauthorised payment taken without my permission. Totally uninterested when i complained. i paid for insurance which i didn't want or even need. Make sure you don't agree to auto renew!!!! Reviewed on: 4th February 2020

Horrible service

They indeed come relatively cheap on Go Compare but dealing with them is a nightmare. They are run by kids who have no idea about the business, use appalling IT system which generates 7 -8 documents every time there is a small amendment needed (and the required amendment is usually not reflected in any of them). Every time a confirmation or a small amendment was needed I had to call several times and exchange tons of emails. I am waiting to switch as soon as my insurance with them expires. Reviewed on: 4th December 2019

Avoid, they will scam you

They come out very cheap on Go Compare but when you buy their insurance you then have to ring them. They then search for a small amendment and tell you the premium has increased by a few hundred pounds as they have to use a new insurer. In my car the insure would not insure a standard car parked in a private car park!! When you then cancel they charge you £55.00. This is the sting and the rip off. Reviewed on: 25th November 2019

Shady practices

Shady practices would avoid. Shady practices, not a company to recommend. Will actively try to trip you up on the answers given on the comparison website, presumably to charge you the £50 amendment fee, insisted on the exact use of the vehicle, considering it is a van and insured as SD&P only, they will presume it's for commercial use and press you for more information, also to make a charge for an amendment, god forbid I might want take my van to the beach with my dog in the back to save the mess in my car or maybe go fishing. Mileage: I was told outright if I go over my 'estimated' mileage the insurance is null and void and that I should call to inform them, guess what, another charge for that. Had a threatening email informing me that my insurance was cancelled because I hadn't called them to confirm details, this is the shady method used to suck you in to making those mistakes that they can charge you for. Three times they hung up on me, they state the call will take a 'few minutes', it doesn't. An hour later it took me to get off the phone, with my bank balance still intact. Better luck next time. Reviewed on: 21st November 2019

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