Write a review

Performance Direct: Insurance Broker reviews

Name: Insurance Broker
Rating: 1.55 (56 reviews)

View other Performance Direct products

1.65

Based on 56 reviews, last reviewed 24th Aug 2024

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

11%

2 star

83%

Latest highest rating:

5

Easy to deal with and good value for money Easy to deal with and good value for money Reviewed on: 24th August 2024

Latest lowest rating:

1

Actually Zero StarsAvoid this company Actually Zero Stars Avoid this company! I got fined £55 for a policy that never even started! "Read the T&C's" apparently! Although they don't mention... Read more Reviewed on: 4th March 2024

Read all reviews See your review

About this product

Read our reviews of Performance Direct broker services from customers just like you. If you're thinking of using & Performance Direct as a broker, our reviews will let you know more about their services. Already used Performance Direct in the past? Share your own review and help out others.

Performance Direct Insurance Broker reviews (56)

Review of the Performance Direct, Insurance Broker:

Do not use this insurance company

Performance Direct ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ ⁩ Add a photo Performance Direct 3.5 (1.4K) Auto insurance agency in Hornchurch, EnglandOpen OVERVIEW SERVICES REVIEWS PHOTOS ABOUT Google review summary Reviews aren't verified 5 4 3 2 1 3.5 (1,353) Reviews Allfee 63 my policy 56 competitive 33 spoke 30 +6 Sort by Most relevant Newest Highest Lowest Colin Groves 11 reviews 7 minutes ago NEW Switched from Tesco insurance to performance direct via go compare, as it looked a good price or so i thought. I had to phone performance direct to confirm a couple of things, as i put on go compare, that my car was parked on the drive …More Robert Serjeant 1 review 2 weeks ago NEW The service from Charlie was excellent, very efficient and made sure the details of my 3 changes were correct. New policy documents arrived very quickly - 5 star service. I gave 4 stars because I thought the £50 admin charge was a bit steep Performance Direct (owner) 2 weeks ago Hello Robert, Thank you for taking the time to leave us a positive review. I'm pleased to hear that you are happy with the excellent service provided by Charlie. Your feedback is appreciated and will be passed to the relevant team leader. Our charges for amending the policy, are outlined within the terms and conditions you agreed to prior to purchase of the policy. All the best, Amy Performance Direct Leone Meyer 5 reviews a month ago I had to change my insurance to a new vehicle. The phone was answered promptly, the gentleman who answered knew exactly what to do and did everything quickly and a efficiently. It was a really positive experience. And their rates are so good too! Performance Direct (owner) a month ago Hello Leone, Thank you for leaving us a positive review. I'm pleased to hear that you are happy with the efficient service provided. Kind regards, Amy Performance Direct Dave Lea 16 reviews·7 photos 5 months ago I’ve used this company a couple of times and can not recommend it, they are not easy to deal with. They are the only insurance company that wanted a photo of my garage which is just a faf, I cancelled my policy after 3 months and didn’t get …More 5 Performance Direct (owner) 5 months ago Hi Dave, We are sorry to hear you feel this way. All purchased policies have a validation procedure to ensure that full cover is in place should a claim occur. We are sorry for any call waiting experienced due to an unexpected high level of calls. We can confirm that your comments have been passed onto the relevant department manager. Due to this being a public platform we cannot ask for personal details via Google Reviews. Please fill out our feedback form below to provide us with further details to investigate any issues you have experienced. https://www.performancedirect.co.uk/existing-customers/online-feedback.aspx Regards, Performance Direct Colin Groves 11 reviews 7 minutes ago NEW Switched from Tesco insurance to performance direct via go compare, as it looked a good price or so i thought. I had to phone performance direct to confirm a couple of things, as i put on go compare, that my car was parked on the drive overnight, when in fact it was parked on a private residential car park well away from the road and security light. To my surprise the girl on the phone, said there would be a price increase, i was expecting just a few pounds, but to my shock and horror, it was an extra £115 because i don't park on a drive, and another £50 admin fee, but its ok to park on a busy supermarket car park or drive on the road with thousands of other road users, i won't be insuring my car with these thieves again. Reviewed on: 21st March 2023

Why so complex

I am used to getting an online quote and paying for it should be simple. Tried today to avoid the issues of the bad reviews. So rang ahead to check a missing registration number for the vehicle. No problem added. Asked if there wa anything else to check or just pay. Told just pay. Tied top do that then got message that I needed to ring or would be rung and was not covered. Rang and guy again very helpful but got query after query. One answer actually dropped the quote £10. Great. Then another query would I mind holding. Waited and eventually line went dead. No call back in 2 hours so returned to insure with current insurer. no issues done in 5. I felt there was going to be a catch coming back although the quote did look attractive at the start. Whys so complex and the charge of £55 for any error or correction is quite unreasonable. What happened to the 14 days cooling off period. How do they get round this these days. Crazy. Reviewed on: 19th June 2020

Untrustworthy company - AVOID

Bought a policy via Moneysupermarket. Beware you can't complete the purchase online they have to phone you back "to confirm details" and then fleece you. The premium went up but they couldn't email me with a confirmation! The cooling off period doesn't apply so although I cancelled within 24 hours they have still relieved me of £55.00. Now covered with Churchill, service as expected. Avoid this crowd. Reviewed on: 30th April 2020

avoid them. greedy and horrible service.

greedy and horrible service. they just want your money and nothing in return Reviewed on: 6th April 2020

Bunch of profiteers, AVOID

Cancelled my insurance after selling my car. The broker refunded £101 and Performance Direct promptly took £55 as a cancellation fee, presumably charging for the 5 min call. Bunch of profiteers, AVOID. Reviewed on: 30th March 2020

scam

charged £55 for a policy that hadn't even started due to wrong information passed to them Reviewed on: 14th March 2020

£55 fee for a 20-second phone call

£55 cancellation fees for a 20 second phone call should not be a thing. Yet with Performance Direct, they are! Edit: reference GD77XAS0000693 Please find below a statement of your account: Insurance Return Premium £ -82.93 Cancellation Fee £ 55.00 Outstanding Balance £ 0.00 Balance Due £ -27.93 AND performancedirect.co.uk tried to censor my review on another review site. Appalling, unethical behaviour. The worst insurance company ever? Reviewed on: 13th March 2020

Stay Clear Excessive charges

Unauthorised payment taken without my permission. Totally uninterested when i complained. i paid for insurance which i didn't want or even need. Make sure you don't agree to auto renew!!!! Reviewed on: 4th February 2020

Horrible service

They indeed come relatively cheap on Go Compare but dealing with them is a nightmare. They are run by kids who have no idea about the business, use appalling IT system which generates 7 -8 documents every time there is a small amendment needed (and the required amendment is usually not reflected in any of them). Every time a confirmation or a small amendment was needed I had to call several times and exchange tons of emails. I am waiting to switch as soon as my insurance with them expires. Reviewed on: 4th December 2019

Avoid, they will scam you

They come out very cheap on Go Compare but when you buy their insurance you then have to ring them. They then search for a small amendment and tell you the premium has increased by a few hundred pounds as they have to use a new insurer. In my car the insure would not insure a standard car parked in a private car park!! When you then cancel they charge you £55.00. This is the sting and the rip off. Reviewed on: 25th November 2019

Shady practices

Shady practices would avoid. Shady practices, not a company to recommend. Will actively try to trip you up on the answers given on the comparison website, presumably to charge you the £50 amendment fee, insisted on the exact use of the vehicle, considering it is a van and insured as SD&P only, they will presume it's for commercial use and press you for more information, also to make a charge for an amendment, god forbid I might want take my van to the beach with my dog in the back to save the mess in my car or maybe go fishing. Mileage: I was told outright if I go over my 'estimated' mileage the insurance is null and void and that I should call to inform them, guess what, another charge for that. Had a threatening email informing me that my insurance was cancelled because I hadn't called them to confirm details, this is the shady method used to suck you in to making those mistakes that they can charge you for. Three times they hung up on me, they state the call will take a 'few minutes', it doesn't. An hour later it took me to get off the phone, with my bank balance still intact. Better luck next time. Reviewed on: 21st November 2019

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub