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Platform: Morgtages reviews

Name: Morgtages
Rating: 1.23 (56 reviews)

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1.14

Based on 56 reviews, last reviewed 5th Aug 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

3 star

90%

Latest highest rating:

5

Excellent provider I have been with the lender for 7 years. Excellent customer service with competitive rates Reviewed on: 6th April 2023

Latest lowest rating:

1

Awful awful awful I'm obviously not the only one having read the reviews but I have tried to get through to Platform on multiple occasions by phone (no other option). ... Read more Reviewed on: 5th August 2024

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About this product

Platform, part of The Co-operative Bank, offers a variety of mortgage products. It’s important to completely understand the Ts and Cs and interest rate of a mortgage before taking one out. Don’t hesitate to contact the lender or an independent advisor if you have any questions or need help understanding your options.

Buying a house is one of the biggest financial decisions you’ll make in your lifetime. Therefore it’s important to find the right mortgage for your needs. We collect Platform mortgage reviews to give you the insight needed to help you make the right choice.

If a mortgage with Platform sounds right for you, find out if existing customers feel the same. Discover why borrowers chose Platform as their mortgage lender and how satisfied they’ve been so far. Learn which mortgage they chose and the pros and cons they’ve experienced. Read about genuine experiences with the customer service team to find out how swiftly Platform solves its customers concerns and issues. All of this and more can be found in our Platform mortgage reviews.

If you have first hand experience with Platform mortgages, leave a review on Smart Money People. Why did you choose Platform as your mortgage provider? Which mortgage did you choose? How supportive was the lender throughout the application process? Has Platform kept you up to date with any key mortgage changes and news? Would you recommend the lender to your family and friends? Whether good or bad, write an honest Platform mortgage review today. Together, we can help people like you make better financial decisions.

Platform Morgtages reviews (56)

Review of the Platform, Morgtages:

Impossible to contact

I wish I had read these reviews before being convinced by my mortgage broker to go with Platform. Impossible to contact them as they do not have online communication availability (still using fax machines!!) Reviewed on: 3rd January 2023

Absolutely appalling customer service.

Absolutely appalling customer service. Reviewed on: 28th February 2024

Platform failed to provide redemption statement caus...

Platform failed to provide redemption statement causing delays to remortgage and costed thousands. Customer service non existent. Waited on hold 3 hours each time and often disconnected. This business should not be allowed to trade. Reviewed on: 28th February 2024

Stopped our family from moving

Stopped our family from moving due to lack of contact prior to our completion date, needed one document to complete but no one has been able to get hold of anyone Reviewed on: 27th February 2024

They are impossible to speak to.

They are impossible to speak to. For a week ringing different times of day, different days, end up giving up after an hour each time Reviewed on: 22nd February 2024

80 mins Waiting time on phone for customer service

Waiting time on the Coop/Platform mortgage customer service telephone line is in excess of an hour!!! Currently been holding on for 75 minutes with no ring me back option. Just one recorded message on a loop saying I’m moving forward in the queue. Reviewed on: 19th February 2024

Hi, I’ve spent over 3 hours on the phone trying to p...

Hi, I’ve spent over 3 hours on the phone trying to pay a mortgage twice I have got hung up on, a direct debit has not been set up and I have always paid using the automated payment system which is now in inoperative, how can I make a payment ? My bank does not recognise the account number and sort code platform has supplied Reviewed on: 15th February 2024

Worst Customer support in history!

I am writing this as I sit on hold again waiting for a customer service rep to actually pick up the phone, I called this morning and after more than an hour I gave up, now I am back on again, been over an hour with no luck, it just says "you are moving forward in the queue" with no indication of how long that will be or what position in the queue you are.. I only want to change the bank details for my mortgage payments.. Literally that's it and as I can do it online I HAVE to call up.. This is ridiculous! Worst Customer support in history, even BT do better than this and that's saying something! Reviewed on: 14th February 2024

Really regret going with Platform.

Really regret going with Platform. No online services. Have to phone up to do anything, and now on hold for over an hour. Appalling. Will not consider when remortgaging. Reviewed on: 9th February 2024

Poor communication and lack of respect for customers.

Avoid it at all cost if you value effective communication. You can be calling them for 30 mins and you won't get an answer from anyone. The only time they communicate is when you haven't pay your mortgage. I needed a very important letter from them which was meant to be delivered to me within 4 days but its taken more than 7 days and I've still not received it. Reviewed on: 26th January 2024

Beginner's mistake

This was the most ethical option our broker gave us (first time buyers). The price was good (2021, 1.77%), but customer service is non-existent. There is no online account for you to login and monitor your payments. If you're on CreditKarma, it will show your total outstanding mortgage and update it monthly. Otherwise, you only get a statement of payments made once a year, but that's it. We have overpaid our mortgage twice (had to call and be on hold for a while both times), and they refuse to shorten the term, so all it does is lower the monthly payments. Will not use again, and will not recommend this to anyone. Reviewed on: 5th January 2024