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Post Office: Prepaid travel account reviews

Name: Prepaid travel account
Rating: 3.19 (37 reviews)

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2.51

Based on 37 reviews, last reviewed 14th Mar 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

41%

14%

35%

Latest highest rating:

4

Always seem to get quite good rates. Always seem to get quite good rates from the post office Can be long, queueing times occasionally Reviewed on: 2nd April 2024

Latest lowest rating:

1

Would not let me access my holiday money due to secu... Would not let me access my holiday money due to security turning off the cards,app does not give information as to why access was denied and does not ... Read more Reviewed on: 14th March 2025

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About this product

Post Office travel money can be ordered online or in branch. The best exchange rates are online.

You can order currency or go cashless with the Post Office prepaid Mastercard®. The Post Office have a 100% refund guarantee at the same exchange rate (excluding bank and delivery charges) if your holiday’s cancelled.

Post Office travel money reviews help you find out what it’s really like to be a customer. If you’ve used the Post Office before, you can also...

Post Office Prepaid travel account reviews (37)

Review of the Post Office, Prepaid travel account:

Use at your peril - diabolical company

2 faulty cards, unable to make a withdrawal and they are refusing to return my funds. This has been going on for over 3 months and is now referred to the financial ombudsman as this company is a disgrace. My recommendation - do not use. Reviewed on: 15th July 2022

..

So many issues on the holiday, still trying to get things sorted with the insurance and holiday company Reviewed on: 29th September 2022

Small print reduces rate

The rate they publish is not the rate you get. Small print you need a law degree to understand makes this robbery "legal". Reviewed on: 13th September 2022

Awful card, don't waste your time

Got a prepaid post office travel card for holiday in gran canaria August 2022. Thought it would be handy and was worried about carrying lots of euros. The card was awful. Several nights when we went out for an evening meal we couldn't use the card due to scheduled maintenance, which we were given very little notice of. The exchange rate isn't great either. The idea of a prepaid card is great just not this one. Reviewed on: 19th August 2022

Click & Collect does not exist!

I ordered Euros on 11/07/22 for collection from local Post Office. Same idea as John Lewis and many other companies, you would think?? Not a chance. I went to pick up the money and was told that, no money is actually sent to the branch, if they have the currency they will fulfil it, if they dont, tough. Told to phone Customer care and they say, yes, it just depends on what stock the branch have available. Nice branch and telephone staff, but, Click & Collect does not exist. ... Reviewed on: 15th July 2022

Customer service

Customer service need to improve as the queues are way too long Reviewed on: 25th June 2022

So handy

Easy to apply and so handy to have no need to worry extra fees or hidden charges . Reviewed on: 24th June 2022

Travel money card

Appalling service. Left me without a card and stole money. Customer service refused to respond. This is fraud on a huge scale. Reviewed on: 19th May 2022

Money gram

Hello i did send money almost 11 days ago by the money gram ৳160 pound in Bangladesh and i did refund my money in this day.And was the refund option before the 7 to 10 days will come back money in my account.But today 11 days running dont come back my money in my account but why? How much time need come back my money in my account. You will let me know proper time.And i called the Money gram office they told me they already refund the money in the post office already. ... Reviewed on: 21st April 2022

Still no money

I ordered online to collect in person, thinking this would be safer being an in-person collection with a household name despite the rates not being as good as some other purely online currency services. One transaction went quite well. Boosted by this I ordered a week later, on a Thursday, with the confirmation email saying the money would be available to collect from 1pm on the following Monday. It’s close of business on Tuesday and it’s still not been delivered to the branch ... Reviewed on: 16th November 2021

crooks

What a shower of crooks. Having looked at the exchange rates for euros on the post office website (which offers a service whereby you collect the currency at your local post office)I went along directly to my local post office and bought euros. On returning home I realised that £500 at the Post Office had only got me 540 euros as opposed to the 570 euros figure advertised on the post office website. When I queried this with the post office "customer care" team I was advised that... Reviewed on: 17th September 2021

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