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Post Office: Prepaid travel account reviews

Name: Prepaid travel account
Rating: 3.08 (39 reviews)

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2.40

Based on 39 reviews, last reviewed 1st Oct 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

39%

13%

38%

Latest highest rating:

4

Always seem to get quite good rates. Always seem to get quite good rates from the post office Can be long, queueing times occasionally Reviewed on: 2nd April 2024

Latest lowest rating:

1

FRAUDSTERS. FRAUDSTERS. I’m never using this service again. Blocked my card no notice and now they have a substantial amount of my money I’m not able to access ab... Read more Reviewed on: 1st October 2025

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About this product

Post Office travel money can be ordered online or in branch. The best exchange rates are online.

You can order currency or go cashless with the Post Office prepaid Mastercard®. The Post Office have a 100% refund guarantee at the same exchange rate (excluding bank and delivery charges) if your holiday’s cancelled.

Post Office travel money reviews help you find out what it’s really like to be a customer. If you’ve used the Post Office before, you can also leave a review and share your experience.

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Post Office Prepaid travel account reviews (39)

Money gram

Hello i did send money almost 11 days ago by the money gram ৳160 pound in Bangladesh and i did refund my money in this day.And was the refund option before the 7 to 10 days will come back money in my account.But today 11 days running dont come back my money in my account but why? How much time need come back my money in my account. You will let me know proper time.And i called the Money gram office they told me they already refund the money in the post office already. Reviewed on: 21st April 2022

Still no money

I ordered online to collect in person, thinking this would be safer being an in-person collection with a household name despite the rates not being as good as some other purely online currency services. One transaction went quite well. Boosted by this I ordered a week later, on a Thursday, with the confirmation email saying the money would be available to collect from 1pm on the following Monday. It’s close of business on Tuesday and it’s still not been delivered to the branch where I opted to collect it. And no way to contact the Post Office after 5:30 pm to trace it or organise a courier or refund. So much for it being a safer, more reliable option. Won’t be doing this again. Reviewed on: 16th November 2021

crooks

What a shower of crooks. Having looked at the exchange rates for euros on the post office website (which offers a service whereby you collect the currency at your local post office)I went along directly to my local post office and bought euros. On returning home I realised that £500 at the Post Office had only got me 540 euros as opposed to the 570 euros figure advertised on the post office website. When I queried this with the post office "customer care" team I was advised that post offices can apply whatever exchange rates they wish. Had I ordered £500 worh of euros online for collection at the same post office I would have received 570 euros when I collected it at the post office but because I went into the post office and ordered it, they were at liberty to apply whatever exchange rate they wished. There is thus no link between the exchange rates published on the post office website and the exchange rates applied within the post office. Get the logic there? The logic is to screw you, Low life. Boycott them Reviewed on: 17th September 2021

Great rates and service

The post office have great rates on Travel money and always have amazing customer service whenever I deal with any of their branches whether its for travel money or other post office services Reviewed on: 7th February 2018

Great service

Easy to order Thai currency online and collect from local branch in a couple of days. Friendly staff, great service. Will use again. Reviewed on: 7th January 2018

Great service, competitive rates and convenience.

So many banks are pulling out of little villages such as the one I live in so the Post Office really is a life line, especially for people with disabilities and the elderly who cannot get into the town. Reviewed on: 11th December 2017

Simply effective

Simple to use, effective in terms of cost and effort involved. I'll always go back to PO in the future purely due to these factors that i've yet to experience with other providers (who were actually surprisingly problematic). Reviewed on: 29th November 2017

Travel money

Ordered euros online. One of the best exchange rates at the time and easy to pick up from our local post office branch Reviewed on: 10th November 2017

Reserve currency online first

Their counter rates are not as good as their online rates. BUT I found out from travelmoneyrates.com that you can click and collect from the PO website, reserve the better rate and collect from your local Post Office! Staff at ours are always helpful too! Reviewed on: 4th September 2017

Great Service

Getting my travel money from the Post Office is a quick, easy, friendly and efficient process. Order online and go along at you convenience to a Post Office of your choosing or have it delivered, easy! Great service but it's a petty that so many branches have closed. Reviewed on: 7th August 2017

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