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Post Office: Prepaid travel account reviews

Name: Prepaid travel account
Rating: 3.13 (38 reviews)

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2.49

Based on 38 reviews, last reviewed 24th Sep 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

40%

13%

37%

Latest highest rating:

4

Always seem to get quite good rates. Always seem to get quite good rates from the post office Can be long, queueing times occasionally Reviewed on: 2nd April 2024

Latest lowest rating:

1

Post office travel money card - don’t bother! Purchased the Post Office travel money card in good faith. A complete disaster from beginning to end. The app showed the money was in the account, b... Read more Reviewed on: 24th September 2025

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About this product

Post Office travel money can be ordered online or in branch. The best exchange rates are online.

You can order currency or go cashless with the Post Office prepaid Mastercard®. The Post Office have a 100% refund guarantee at the same exchange rate (excluding bank and delivery charges) if your holiday’s cancelled.

Post Office travel money reviews help you find out what it’s really like to be a customer. If you’ve used the Post Office before, you can also leave a review and share your experience.

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Post Office Prepaid travel account reviews (38)

Useless

Ordered and paid for £400 in US dollars; got an email and code saying it was ready for collection. When I arrived to collect I was told there were no dollars available. Reviewed on: 11th January 2023

..

So many issues on the holiday, still trying to get things sorted with the insurance and holiday company Reviewed on: 29th September 2022

Small print reduces rate

The rate they publish is not the rate you get. Small print you need a law degree to understand makes this robbery "legal". Reviewed on: 13th September 2022

Awful card, don't waste your time

Got a prepaid post office travel card for holiday in gran canaria August 2022. Thought it would be handy and was worried about carrying lots of euros. The card was awful. Several nights when we went out for an evening meal we couldn't use the card due to scheduled maintenance, which we were given very little notice of. The exchange rate isn't great either. The idea of a prepaid card is great just not this one. Reviewed on: 19th August 2022

Click & Collect does not exist!

I ordered Euros on 11/07/22 for collection from local Post Office. Same idea as John Lewis and many other companies, you would think?? Not a chance. I went to pick up the money and was told that, no money is actually sent to the branch, if they have the currency they will fulfil it, if they dont, tough. Told to phone Customer care and they say, yes, it just depends on what stock the branch have available. Nice branch and telephone staff, but, Click & Collect does not exist. Now I have to wait to see if a promised refund of £1250 meterializes Reviewed on: 15th July 2022

Use at your peril - diabolical company

2 faulty cards, unable to make a withdrawal and they are refusing to return my funds. This has been going on for over 3 months and is now referred to the financial ombudsman as this company is a disgrace. My recommendation - do not use. Reviewed on: 15th July 2022

Customer service

Customer service need to improve as the queues are way too long Reviewed on: 25th June 2022

So handy

Easy to apply and so handy to have no need to worry extra fees or hidden charges . Reviewed on: 24th June 2022

Travel money card

Appalling service. Left me without a card and stole money. Customer service refused to respond. This is fraud on a huge scale. Reviewed on: 19th May 2022

Money gram

Hello i did send money almost 11 days ago by the money gram ৳160 pound in Bangladesh and i did refund my money in this day.And was the refund option before the 7 to 10 days will come back money in my account.But today 11 days running dont come back my money in my account but why? How much time need come back my money in my account. You will let me know proper time.And i called the Money gram office they told me they already refund the money in the post office already. Reviewed on: 21st April 2022

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