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Amanda

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Review of the John Lewis, Partnership Card:

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Good grief, what is happening at John Lewis?!

Just to repeat other reviews- I've found New Day are terrible, nothing to recommend the card. Unlike others I was approved for a card quickly (and my credit limit was increased, which I didn't actually want). But that is where the 'good' news ends. Whereas I always found the previous customer service via HSBC outstanding and easy to speak to an actual person, its almost impossible to find a contact or speak to anyone at New Day (or at John Lewis to raise a complaint). Like others, I struggled to find a way to pay directly via bank transfer. New Day are constantly emailing or messaging to encourage me to a) download their app b) set up a direct debit and c) transfer a balance, but its very much a one-way communication flow! Some online retailers don't 'recognise' the card and won't accept it, but I can't of course contact anyone at New Day to find out why this is. I'm disappointed that John Lewis haven't spoken out about the poor experiences so many loyal customers have been having and explained their decision to change providers, re-assure people the service will improve etc. Clearly the days of customer service being important to John Lewis are long over. And last week I had an email from John Lewis to say they were closing down their broadband operation. I'm looking to take out a new card and close this one as soon as I've got my last vouchers! Reviewed on: 1st November 2022

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