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Gina

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Review of the John Lewis, Partnership Card:

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JLP forever tainted by association with new provider

Further to my post of yesterday, I would like to add the following comments: I wonder if Sharon White is aware of the proverb: “He who lies down with dogs, catches fleas”. Thanks to the knock - on effects of JLP’s association with New Day, on her watch, I very much doubt if JLP will ever recover from the “fleas” gained from this ill - advised link, nor should it. As far as I am concerned, ceasing the association with HSBC and getting into bed with New Day is tantamount to treating loyal customers with contempt, and what business can afford to do so in these financially difficult times? Anyone who is accepted for this card can also expect to receive what I consider to be aggressive, bullying texts, should they decide not to pay via Direct Debit. Before deciding to leave this disappointing, shambolic scheme, I had considered setting up a Direct Debit so that I wouldn’t incur further unwarranted ( in my opinion ) charges, but having read several comments, I am very glad that I didn’t. It will be a faff having to yet again go through my regular payments from the card, and to change the payment method on the websites of all of the businesses that I use, but it will be worth every second that I spend doing so. Again, if I could award no points, as a very disappointed ex - customer, I would. Reviewed on: 27th November 2022

Review of the John Lewis, Partnership Card:

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JLP customer no more since New Day

I would have liked to be able to give this company no stars. I have had a Partnership Card for years, and paid the balance off in full every month as I do with my other credit card. HSBC was very easy to deal with, and I never had any problems. The New Day card has been nothing but trouble from the word go, having been blocked without me being informed, causing much embarrassment. Fortunately I have a card from a reliable provider, so was able to use that. Thanks to the difficulty I encountered in arranging payment, I have now incurred a £12 late payment fee, as well as over £18 in interest. No doubt there will be even more to pay once I receive my next bill. I have now cut my card up and will be closing my account. That is pretty bad going for an account that I have had for about two months. I have spent many thousands of pounds in John Lewis and Waitrose over the past four decades, but this is the end of the line for me. That JL even considered using New Day as their credit card provider tells me that they have lost sight of the people who matter - their loyal customers. I thought it was a shame when several John Lewis stores closed, but at this rate, having alienated their core customers, they will no doubt be heading for well - deserved failure, and will have only themselves to blame. Reviewed on: 26th November 2022

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