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Catherine Barral

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Review of the John Lewis, Partnership Card:

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The new JL credit card and the App are a disaster

I can’t make a monthly payment . I transferred money which was sent back to my bank the next day and I was charged interests , this was in October. Same happened in November. I tried to pay online following the directives on the App and it caused my bank debit card to be blocked (another hour on the phone to sort this out) , again I could not transfer , so I paid over the phone , and because I am not told when I should pay, I am now paying over the phone twice a month to avoid any further charges. I am livid at having been charged interests or late payment charges twice after 40 years with JL store card and credit card . I have now ordered another credit card , which has been delayed due to the postal strike , and I am hanging on until I recover these totally unfair charges. But the App is the worse of all banking Apps, the monthly statement is printed too small to be read and doesn’t say when you should pay nor how. There is no customer help contact in any form. I had to write them a physical letter to claim the charges back. I contacted JL customer services who said they would forward my grievance to them. In the past 6 weeks, I have received 2 texts saying NewDay will soon contact me with details of their complaint procedures ! Reviewed on: 3rd December 2022

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