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brian knox

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Review of the Metro Bank, Current account:

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Optimum banking experience all round !!!!

When i first changed my account it was so simple …. I went into the bank were all the staff were smart dressed and the customer service was what you would expect in a 5 star hotel . I am an ex Royal Marine with PTSD and have memory problems at times . When ever i have lost my card it was replaced with in 15 minutes of me being in the bank and due to the set up in the bank people get dealt with faster and more efficiently .Previously i was with Halifax and the service compared to Metro is nothing in comparison . I am not to good with internet and internet banking and when i made my appointment they went through it with me with patience and care and took the time to show me how it worked . I have had dealings with many off the staff and all were friendly , smart and totally customer focused . Even the decor of there banks are much better than any of there competitors spacious , nice colours and open plan . They even have no problem with my dogs with treats for them on the side . I could not recommend switching to them enough lets just say its different from your other banks on every level and I’ve been with 2 or 3 in my 53 years on earth. There staff must have superior customer service training as they genuinely care about your experience while your in there. I rarely would write a recommendation for anything but feel on this occasion i would take the time out of my day to do so before i go and walk my two chocolate labs in the forest . Reviewed on: 10th March 2023

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