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Protect Your Bubble: Gadget Insurance reviews

Name: Gadget Insurance
Rating: 3.17 (18 reviews)

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2.67

Based on 18 reviews, last reviewed 9th Sep 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

38%

11%

17%

28%

Latest highest rating:

5

Cheap for phones Cheap for phones and watches and all gadgets Reviewed on: 4th October 2023

Latest lowest rating:

1

Terrible policies and faulty repairs. I submitted my first claim with Protect Your Bubble in August 2024. I received my repaired iPhone on 31st August and began using it the following day,... Read more Reviewed on: 9th September 2024

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About this product

Protect Your Bubble gadget insurance reviews can help to you find the best gadget insurance provider. If you're like us, every year we seem to have more and more gadgets around us. Making sure that these are protected by a good gadget insurance company gives many tech-lovers piece of mind. Smart Money People's mission is to help increase trust and transparency using the power of YOUR reviews...so why not write a Protect Your Bubble gadget insurance review today!

Protect Your Bubble Gadget Insurance reviews (18)

Review of the Protect Your Bubble, Gadget Insurance:

Terrible policies and faulty repairs.

I submitted my first claim with Protect Your Bubble in August 2024. I received my repaired iPhone on 31st August and began using it the following day, but serious issues emerged within just four days of use. On 4th September, condensation appeared in both the front and rear cameras after minimal exposure to rain. This happened despite PYB's recent repairs. I contacted them as soon as possible, and they responded that they do not cover water damage for iPhone repairs—even though the issue clearly resulted from their poor workmanship. The most frustrating part is that the faulty seals around the screen could only be identified after the phone was exposed to rain. Considering that the original device is IP68 certified and PYB claims to return phones to full working order, I would have expected the phone to withstand light rain. Additionally, the phone's NFC (Apple Pay) functionality never worked after the repair. When I raised this issue, PYB conveniently refused to cover it, citing that they do not cover devices that have experienced water damage. This left me with a phone that did not meet the standard of an adequately repaired device. I have been a paying customer, spending £19 a month for two and a half years with PYB, and I feel ripped off and poorly treated. PYB states that the repairs are quality assured and tested, but I have not been sent proof. I highly doubt there is quality assurance testing, as both the issues of poor sealing and faulty NFC would have been picked up. PYB has demonstrated a lack of accountability, and their customer service has been deeply unsatisfactory due to their predatory policies. I strongly advise others to seek alternative insurance providers who take responsibility for their repairs and offer better customer support. To resolve this, I expect PYB to review my case and either repair or replace my device to restore it to a complete working condition. Until these issues are fixed, I will file a complaint with the Ombudsman and continue to write negative reviews on all platforms where PYB can be reviewed, sharing my experience to dissuade others from doing business with them. Reviewed on: 9th September 2024

Cheap and cheerful

Provides cheap cover but I've heard they don't renege on the agreement when you need repairs like some other insurers Reviewed on: 19th July 2020

Cheap and effective

Thankfully have never needed to claim but have read the Ts and Cs and it looks straightforward enough! Decent financial coverage and a cheap annual payment. Reviewed on: 7th July 2019

Better for covering multiple devices

Not cheapest product for single device cover, so recommend their multiple device offering. Replaced a broken screen iPad mini 4 with a new upgraded model, but repaired iPhone 6S by third party and proximity sensor was bricked during repair. On experience non phone cover was bette or value for money. Reviewed on: 29th June 2017

EXCELLENT SERVICE

I've had to claim twice now on my gadget insurance for phones I have insured with them. Both times they have provided excellent service. Easy to claim, no forms to fill, efficient service and return of phone and their customer service team are a delight to chat to! Reviewed on: 15th August 2016

CheekyCharges Campaigner

Its very expensive for not a lot of insurance for my Hudl 2 Reviewed on: 12th March 2016

great, only they didn't send out paperwork.

I haven't had any problems yet. I wish they sent out the paper work though. Reviewed on: 12th November 2015

Waste of money

After spending a ridiculous amount of money on phone insurance for multiple years, when i finally claimed I got told that I would have to wait for a week without a phone for it to be replaced. I explained that this isn't possible as I need my phone for work. There response was well borrow someone else phone then. Bad experience! Reviewed on: 11th November 2015

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