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Switched On Insurance: Gadget Insurance reviews

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3.43
Based on 10 reviews, last reviewed 5th Nov 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
10%
4 star
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0%
3 star
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2 star
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90%

Latest highest rating:

5

They offer great value. They offer great value. Their insurance coverage can be comprehensive and with reasonable terms. I haven't had the need to claim though. I can only ju... Read more Reviewed on: 20th August 2026
Stelios F's avatar
Stelios F

Latest lowest rating:

1

Absolutely disgraceful experience with Taurus Insura... Absolutely disgraceful experience with Taurus Insurance / Switched On Insurance. I would strongly advise anyone considering this company to think twic... Read more Reviewed on: 5th November 2026
Adrian A's avatar
Adrian A
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About this product

Our Switched On Insurance Gadget Insurance reviews can help you to find out what life as a Switched On Insurance customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

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Switched On Insurance Gadget Insurance reviews (10)

Absolutely disgraceful experience with Taurus Insura...

1
Absolutely disgraceful experience with Taurus Insurance / Switched On Insurance. I would strongly advise anyone considering this company to think twice. Nearly a month into my insurance claim, and despite it being APPROVED, I STILL have no laptop, no settlement and no confirmed resolution date! I insured a premium MacBook Pro purchased brand-new from Apple, including expensive upgraded specifications and software. Yet Taurus offered me a Grade A REFURBISHED replacement, without confirming that it matched all my original specifications. BE WARNED: Their policy allows second-hand/refurbished replacements, NOT necessarily brand-new equipment! Even a cash settlement would be calculated using refurbished market values rather than the cost of a new replacement. The claims process has been an absolute nightmare. Endless emails, repeated questions, constant requests for evidence and delay after delay. I have supplied extensive documentation, cooperated fully and even had to raise a FORMAL COMPLAINT. Every time I think we're making progress, another question arrives! Being without my laptop has seriously disrupted my work and cost me valuable working time. What is the point of paying for insurance when an APPROVED claim still leaves you without your equipment for weeks? Terrible communication, unacceptable delays and extremely disappointing customer service. I have completely lost confidence in this company. AVOID! ONE STAR IS TOO GENEROUS! Reviewed on: 5th November 2026
Adrian A's avatar
Adrian A

They offer great value.

5
They offer great value. Their insurance coverage can be comprehensive and with reasonable terms. I haven't had the need to claim though. I can only judge by the service. Easy to pay for it and easy to decide. Reviewed on: 20th August 2026
Stelios F's avatar
Stelios F

Be careful

1
They keep.promisisng my money for the inspection fee in 2 working days and air have been waiting since August and I didn't have my money yet Reviewed on: 9th November 2025
Maria R's avatar
Maria R

Be aware of fraud company

1
Guys beware of this fraud company They just insure you for money in case of any incident they will not cover your losses they will not replying you I’m giving them monthly fee for insurance and suddenly happens to me and I submit claim about one month ago they always saying will update you in 2 working days I always have to call them for update after 3 days and when I call they ask for another evidence and says again 2-3 working days it’s happening with me since one month I just want to say this is fraud company Reviewed on: 19th December 2023
Irfan Shafaqat's avatar
Irfan Shafaqat

AVOID AT ALL COST

1
What I experienced from this company is constant delays. It took 2 months for my claim to be accepted. They then threw a lot of hurdles to avoid proceeding with the claim and one of the conditions was that I provide my password to the laptop otherwise they will cancel my claim. Of course I wouldn’t do that due to the privacy of my laptop. They then kept ignoring me but still continuing to take payments until I cancelled direct debit. I asked them to cancel verbally and via email but I am yet to hear back from them. AVOID THIS COMPANY AT ALL COST Reviewed on: 5th April 2023
Zein Sufi's avatar
Zein Sufi

Waste of money

1
Had a claim for xbox waited over week with no reply when asked said not covered then they give you a list what's not covered. Total scam beware Reviewed on: 16th January 2023
Nick Redhead's avatar
Nick Redhead

Awful, i highly recommend you don't use them

1
Incredibly rude, obtuse and downright illogical. I recommend you go elsewhere. Reviewed on: 21st November 2022
Ben Ayriss's avatar
Ben Ayriss

Very disappointing experience. Cancel your subsciption

1
Such a disappointing experience. I had a 'replacement' phone which was faulty. Then got told I would receive my sim card back within the next day. I still don't have it back ofcourse. This is after paying a monthly subscription for the last two years. Just a warning to others, its not really worth it. Reviewed on: 22nd August 2022
Paul K's avatar
Paul K

Beware of lies and delays.

1
Beware of lies and delays. My claim was made on the 28th of February, it is now the 15th of March and i still do not have my new phone even though the claim was accepted on the 1st of March. I have been paying this company every month and they show ZERO care or sympathy towards their customers. If you like things done honestly and straightforward, this is probably not the company for you. Reviewed on: 15th March 2022
K.K's avatar
K.K

Claim rejected for laptop stolen from locked car

1
My rucksack with laptop was stolen from my car when I went to shop for few minutes to buy flowers for my girlfriend. Black rucksack was in the back of the car with tinted windows, in space between driver seat and back passenger seat so wasn't visible. Car was locked - this was new rental car so it has Keyless entry systems using remote controller. The theft was recorder by witness, it was reported to police, police confirmed that the theft took place and they are investigating. Insurance company rejected the claim saying they policy wording say that "forced and violent entry into the vehicle is required". Police has confirmed that thieves can open cars with Keyless entry systems without damaging the car. I have Ultimate Insurance for 2 business laptops for more then 5 years now so I have probably paid them more for having it insured over that period of time that the laptop was worth when brand new. All new cars has got remote controllers now to open the car which means this policy is scam!!! Thieves don't use screwdrivers, hammers or crow bars to break into vehicles any more!!! Reviewed on: 12th August 2021
Kamil Dominowski's avatar
Kamil Dominowski

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