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Adrian A

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Review of the Switched On Insurance, Gadget Insurance:

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Absolutely disgraceful experience with Taurus Insura...

Absolutely disgraceful experience with Taurus Insurance / Switched On Insurance. I would strongly advise anyone considering this company to think twice. Nearly a month into my insurance claim, and despite it being APPROVED, I STILL have no laptop, no settlement and no confirmed resolution date! I insured a premium MacBook Pro purchased brand-new from Apple, including expensive upgraded specifications and software. Yet Taurus offered me a Grade A REFURBISHED replacement, without confirming that it matched all my original specifications. BE WARNED: Their policy allows second-hand/refurbished replacements, NOT necessarily brand-new equipment! Even a cash settlement would be calculated using refurbished market values rather than the cost of a new replacement. The claims process has been an absolute nightmare. Endless emails, repeated questions, constant requests for evidence and delay after delay. I have supplied extensive documentation, cooperated fully and even had to raise a FORMAL COMPLAINT. Every time I think we're making progress, another question arrives! Being without my laptop has seriously disrupted my work and cost me valuable working time. What is the point of paying for insurance when an APPROVED claim still leaves you without your equipment for weeks? Terrible communication, unacceptable delays and extremely disappointing customer service. I have completely lost confidence in this company. AVOID! ONE STAR IS TOO GENEROUS! Reviewed on: 5th November 2026

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