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Provident Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 2.3 (23 reviews)

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2.03

Based on 23 reviews, last reviewed 12th Apr 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

26%

3 star

2 star

65%

Latest highest rating:

4

Good price and no issues Went with them as they were cheap and only had to deal with them a couple of times but always been helpful and no issues. Reviewed on: 15th September 2020

Latest lowest rating:

1

Confirm all 1 star ratings, please avoid ! Yes, waiting time on the phone can exceed 20 minutes. Totally unprofessional operator handling my accident clam- careless lorry driver threw or didn't... Read more Reviewed on: 12th April 2023

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About this product

Thinking of using Provident Insurance for your next car insurance policy thanks to their ‘simple, straightforward’ approach? Read our Provident car insurance reviews on Smart Money People to help you make up your mind. People share their reviews so that you can make better informed decisions, so continuing reading to find our more about the level of cover, the cost of the policy, and the quality of claim experience. Already used Provident for your car insurance? Please share a review of your own!

Provident Insurance Car Insurance reviews (23)

Review of the Provident Insurance, Car Insurance:

Very unprofessional company

Very unprofessional staff, very long wait on the phone if you ever need to talk to anybody and you will be lucky if you did not get cut off after 30 mins wait. Cheap but for a good reason. I can only wonder how things will be if ever there is a claim, if this is how clients are dealt with at quotation stage! Reviewed on: 9th July 2019

Confirm all 1 star ratings, please avoid !

Yes, waiting time on the phone can exceed 20 minutes. Totally unprofessional operator handling my accident clam- careless lorry driver threw or didn't secure plastic canister which rolled onto the lan3 I was driving on motorway, couldn’t do much as lanes were busy and car travelled behind me so had to run it over damaging my car. I Broken front bumper and damaged front wings with scratch on the door according to Provident qualified as write off ??! (Drove back 12 miles slowly as engine control lamp was on). They said it which would trigger giving me replacement car I had on a separate policy. Had to put the complaint to get it and later when engineer did assessment of course car is repairable. It has been 3 weeks and still they can't authorised repair garage with waiting time less than 2 months. Call handler denied that during first call they classified the car as not repairable. There is a reason why garages don't want to deal with them. Lack of empathy, lying (had to complain to receive apologise from some managerial jockey). Once this accident is sorted I immediately changing insurance company. Avoid this shambolic company. Reviewed on: 12th April 2023

Avoid at all costs

More than doubled the insurance because we changed vehicle and after speaking to tbem they said they don't like you changing vehicles, hmmm like we had a choice in that matter Reviewed on: 19th October 2020

TERRIBLE!!

£75 FOR WINDSCREEN AND £100 PREMIUM BAD BAD BAD Reviewed on: 21st September 2020

Good price and no issues

Went with them as they were cheap and only had to deal with them a couple of times but always been helpful and no issues. Reviewed on: 15th September 2020

Worst car insurance company - not recommended

Worst experience of my life with this company for my car insurance. They make it really difficult for you if you make a claim. They will find all sort of excuses and things in your policy to refuse you the claim payment or repair your car. Their staff is rude and unprofessional. I will not recommend this company to anyone . My advise is to stay away from this company or you will suffer if you need to make a claim later on. Reviewed on: 27th February 2020

Very rude

I phoned to ask how much it would be to chsnge my car. The price they gave me gor a 1.2 corsa was alot more than I was paying for the 1.6astra convertible I slready had insured with them. When I i asked how could the 1.2corsa be more expensive the assistant said take it or lump it! He was very rude throughout the phone call! In January when my insurance expires Im leaving them and never going back. Id rather pay more elsewhere than people tslk to me like that!! Reviewed on: 15th November 2019

Very good company

Very loiality company. I recommend this insurance company. Reviewed on: 6th September 2019

no hussel

good costumer cervice car isurence price going down every year Reviewed on: 15th August 2019

A total disaster

Just an unmitigated disaster from beginning to end. Took insurance out in January. A car hit me on June 1st, writing my car off and gave in writing that it was his fault. 10 weeks later and Provident still haven't sorted the excess out. Not only that, they never call me to keep me in the loop. What's more, they did everything possible to pay less than the vehicle was worth. And here is the real funny part, they wouldn't pay the full money as apparently it was overpriced - by MoneyBarn, who are part of the same group. The accident which the other driver admitted responsibility for has cost me thousands and not helped by Provident who only seem to care about getting payments (which unlike them, I always made promptly) Went to but a new car today and had to stop as couldn't list my no claims but had to list my accident. So, results all came back with £3000 excess and massive payments. Thanks for nothing Provident. Reviewed on: 8th August 2019

Affordable and easy for young drivers

Their policies are really affordable and easy to set up. Allowed me to drive without a black box after only 2 years! Reviewed on: 6th August 2019

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