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Purely Pets: Pet insurance reviews

4.37
Based on 2,031 reviews, last reviewed 26th Jun 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

5

Reliable and Efficient When submitting a claim they were efficient and dealt directly with our vets on our behalf, making it a pain free process for us. Reviewed on: 5th September 2025
Lynsey Taylor's avatar
Lynsey Taylor

Latest lowest rating:

1

Don't bother! They don't pay out! Wish I had read reviews before signing up with these complete charlatans! Submitted a claim for £337.50 for an emergency out of hours appointment for... Read more Reviewed on: 26th June 2026
Paul N's avatar
Paul N

About this product

Purely Pets offer policies to cover dogs and cats.

Purely Pets offer 15 levels of lifetime cover so you can choose a pet insurance policy that best suits your budget and requirements. You can get a quote and manage your policy online. Purely Pets can make claims payments directly to your vet.

Purely Pets pet insurance reviews help you find out what it’s really like to be a customer. If you’ve used Purely Pets before, you can also leave a review and share your experience.

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Purely Pets Pet insurance reviews (2031)

Happy

5
Easy to understand no nonsense policy. Reviewed on: 10th September 2020

Fantastic service and advice given

5
No problems getting a claim form and payment easily paid Reviewed on: 10th September 2020

Rhodesian Ridgeback

5
No trouble at all with purely pets insuring my Rhodesian Ridgeback, a lot of insurer's Won't do this!! I always use them every year. Easy to contact really friendly and keep me updated via emails Reviewed on: 10th September 2020

Excellent service

5
Purely Pets were excellent when we needed to claim for our cat, Neville, when he fractured a toe and had to have multiple X-rays, etc. The claim was easy to process online, handed it all over to our vets and Purely Pets paid out within a few weeks. Highly recommended ! Reviewed on: 10th September 2020

Value for Money!

5
Purely Pets offer great value for money and offer a variety of cover to suit everyone’s needs! Reviewed on: 10th September 2020

Fabulous value for money. Great service to boot!

5
First time customer and I have had a great experience so far! Reviewed on: 10th September 2020

Hassle free, quick, value fir money

5
Have three pets insured and transferring a fourth this month. Great value and easy to deal with. Reviewed on: 10th September 2020

Quick Payment

5
Luckily I have only had to make one claim on my pet insurance since being with them. The claim however was dealt with professionally and payment to our vets was completed without any hassle. Reviewed on: 10th September 2020

Dogs insurance claim

5
No hassle, very quick response and claim payments made between Purely Pets and our vets. Took the stress out. Reviewed on: 10th September 2020

Great customer service

5
Easy to set up, easy to claim and payments received in good time. Having confidence they are there when needed, but hoping never to have to use them. Thanks Darran Reviewed on: 10th September 2020

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