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RAC: Car Insurance reviews

Name: Car Insurance
Rating: 1.82 (180 reviews)

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1.71

Based on 180 reviews, last reviewed 23rd Jan 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

14%

75%

Latest highest rating:

5

Customer service Excellent customer service and attention to detail Reviewed on: 4th September 2024

Latest lowest rating:

1

I STRONGLY advise people not to insure a car with Ra... I STRONGLY advise people not to insure a car with Rac I joined solely on the quote of £411 I Paid for the year Then was charged a extra £128 I wish I ... Read more Reviewed on: 23rd January 2025

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About this product

At Smart Money People, we collect RAC car insurance reviews from genuine RAC customers to help you make an informed decision when choosing your next insurer.

RAC was founded in 1897, best known for its breakdown cover. The company offers a range of car insurance policies, including pay-by-mile, temporary, learner driver, young and new drivers, and classic car insurance. Check out our RAC car insurance reviews to see how genuine customers rate these policies.

Everybody’s requirements for car insurance are different, so consider what’s most important to you before choosing a new provider. Perhaps you want a basic third-party level of cover for the lowest cost? Or maybe you want a fully comprehensive cover with additional add-ons. Whatever your needs, find out how satisfied existing customers are by reading the RAC car insurance reviews on Smart Money People.

Have you had a car insurance policy with RAC? Share your experience with our Smart Money People community to help other drivers just like you. Together, we can help people like you make better decisions. Did you have any experience with RAC’s customer service team? Did you have any issues arise throughout the term of your policy? How well were these problems dealt with? Were you satisfied with the level of cover you received for the price of the policy? Leave an RAC car insurance review today.

RAC Car Insurance reviews (180)

Review of the RAC, Car Insurance:

RAC will rip you off. Don’t trust, (TrustPilot)

Sucks you in for a good price!. Once renewal is up, they charge you triple!! Also TrustPilot will remove your negative reviews against RAC! Reviewed on: 9th January 2025

Good service and reasonable price

Had a really positive experience with RAC. Whenever I call I get good service and I asked them to call me back at a particular time and they actually did. It is the small things that make a big difference Reviewed on: 13th September 2017

Appalling service & total rip off

Appalling. They automatically renewed my policy at an increased premium, it took me 8 days to get through on the phone to tell them I did not want to renew, then they charged me a £25 fee and £33.17 for the 8 days cover, even though I had taken out a policy with eSure. It then took me hours and hours to get through to pay the charges. Total rip off. Reviewed on: 29th August 2017

Disgusting company

My brother collapsed at hospital in a diabetic coma and was in and out of consciousness. I rushed to the hospital before he was transferred to another hospital...I rang, as my brother's insurers, these clowns to get me put on the insurance for 1 hour so I could drive his Discovery home...they wouldn't unless we started a brand new policy, for 1 hours insurance! I haven't had a bump in 20 +years, no DD, no claims for 20+years...I have 1 speeding for doing 34 in a 30 (shoot me) I had 3rd party for any car on my own policy but then when accidents happen when you haven't insurance! Pillocks. We have now moved the policy to another company even though it cost us more. Reviewed on: 15th August 2017

Good website and easy to use

Good website and easy but secure access to my information and policy Reviewed on: 5th August 2017

Rac insurance

Very good would recommended to anyone cheap insurance Reviewed on: 1st August 2017

Confusing

RAC seem to be the only insurance company who specify that the NCB is in the name of the main driver rather than the policyholder. This caused no end of problems when I was shopping around for new insurance and necessitated me cancelling another car insurance policy early so I could use the NCB from that vehicle. So frustrating. RAC are the only company who specify this so it caused unnecessary frustration. Avoid. Reviewed on: 28th July 2017

REASONABLY PRICED INSURANCE

Normally companies put up their prices by ridiculous amounts annually once you have bought the initial insurance. RAC were competitively priced the following year and since switching to them have been a satisfied customer! Reviewed on: 22nd July 2017

Reasonably priced and dealt with my motor accident promptly

RAC are relatively competitively priced in the marketplace. Efficient. Was a little disappointed to have calls from other companies within hours of having my accident asking if I had any injuries. How did those other companies get my details so quickly? Reviewed on: 15th July 2017

Dissatisfied

Changed my car to my husband's rang to change car and they hiked the price £140 more than my husband paid even though all details and cover were the same. Then had the cheek to charge me £55 cancellation. Disgusting. Reviewed on: 7th July 2017

Ridiculous charges

My first policy was £201 they ask for your driving licence and I said I had been driving for 20 years in actual fact I had been driving for 19 years 11 months so I got a charge which bumped the price up to £300 they then asked for my no claims discount proof so I sent it and an auto email said all received about a month later a letter came through from the third party finance company saying my policy had been adjusted and I know owe £795 slight jump from the initial £201 so I phoned them up and they stayed that I hadn't sent them my no claims discount even though I have the email to clarify I had sent it any way because of all the hassle and extra charges I said I won't to cancel the policy as they where just stealing my money on the paper work it states cancelling your policy would run another charge of £65 but when my cancellation fee came through it was £192 absolutely disgusting so I have now cancelled my insurance and also my breakdown cover because of the thieves Reviewed on: 21st June 2017

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