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RBS: Basic Current Account reviews

Name: Basic Current Account
Rating: 4.1 (228 reviews)

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3.94

Based on 228 reviews, last reviewed 10th Nov 2024

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

60%

14%

10%

Latest highest rating:

5

Scammed.. Received a text from rbs telling us of fraudulent activity on our current account.Attempted to contact fraud on three occasions.On each occasion conta... Read more Reviewed on: 10th November 2024

Latest lowest rating:

1

Want to be an internet bank so after 250 or so years... Want to be an internet bank so after 250 or so years decided that they don’t need branches Reviewed on: 24th October 2024

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About this product

RBS Basic Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest RBS Basic Current Account reviews to find out what life as a RBS customer is really like. And remember, if you are a RBS customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of RBS Basic Current Account reviews. Together, we can make financial services work better for everyone.

RBS Basic Current Account reviews (228)

Review of the RBS, Basic Current Account:

I'd switch if I wasn't so lazy.

All the basic bank stuff is there and works so it's not all terrible, but customer service is non-english speakers hidden behind an AI "helper" obstruction wall and interest rates are non-existent. Plus they've been up to their eyes in every financial scandal of the last few decades. Reviewed on: 24th May 2024

The worst bank ever

Shocking, shoddy customer service, disinterested, rude staff, who hide behind the faceless nature of the business Reviewed on: 8th February 2020

Best bank

Most reliable due to its public ownership Reviewed on: 4th February 2020

Not had a problem

Since the charges stopped I haven't had a problem Reviewed on: 3rd February 2020

best for stability

of scottish decent myself this currency keep local areas stable for such telford in fact strong stable banking is required in times of conflict Reviewed on: 29th January 2020

Shame they've closed our nearest branch

Always had a friendly and professional service in branch. Then they went and closed it :( Reviewed on: 25th January 2020

Great

Best app out there. Has so many unique functions and it is so secure Reviewed on: 16th January 2020

They closed our closest branch :(

Always rated out experience in branch. It may have been miles away, but as we live in a rural area it was to be expected. They were always friendly and very efficient. Now they've closed the branch we're thinking of switching to an internet only bank despite a great 30 year relationship. If we can only deal with RBS online, we may as well switch and get a golden Hello! from the many offers out there. Reviewed on: 8th January 2020

Brilliant customer service

They have always been very helpful with any inquires I have had regarding my account or any changes that have needed to be made. I also like the addition of the coin counting machine in my local branch. Reviewed on: 8th January 2020

Keeping it current with app

Been an RBS customer for years and love the banking app to keep up to date with activities on my current account. Reviewed on: 3rd January 2020

Excellent mobile banking platform

I switched to RBS after many years with another bank. It was quick an easy. The main difference I've noticed is the efficiency of their mobile banking app and their security. Every time a try to make a purchase online there are a few security measures in place which I really appreciate. I lost my bank card a month a they replaced it really quickly. However the main benefit is that the transactions display on my mobile banking app is instantaneous, so I know exactly how much money is in my account (via the pending feature) at any given time. Shame that they are having to close branches all over the UK but that's the price you for digitisation. Overall, I'm really happy with RBS. Reviewed on: 26th December 2019

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