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RBS: Select current account reviews

Name: Select current account
Rating: 4.06 (243 reviews)

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4.06

Based on 243 reviews, last reviewed 22nd Jan 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

61%

13%

10%

Latest highest rating:

5

Great service. Great service. Opened several new accounts with good interest rates. Monthly reward savings are helpful. Reviewed on: 22nd January 2026

Latest lowest rating:

2

Had a number of issues with this company recently. Had a number of issues with this company recently. The customer service has been dreadful. Consistently having to chase up for complaints follow up. Reviewed on: 22nd January 2026

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About this product

The RBS Select current account is a basic account for everyday banking.

Account holders can access RBS’ mobile banking app which has a range of money management features and built-in credit score checker. The Select account is compatible with Apple Pay and Google Pay and has the option for an arranged overdraft.

RBS Select account reviews help you find out what it’s really like to be a customer. If you’ve used RBS before, you can also leave a review and share your experience.

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RBS Select current account reviews (243)

Security lapses

For the second time in two years,security cancelled my card with no text or warning of any kind.Replacement card sent to wrong address..Appalling security and pathetic compensation for an elderly,disabled customer,reliant on online shopping.Been with RBS SINCE 1968 but will be changing to another bank asap!! Reviewed on: 18th June 2021

London Branch Availability Needs Urgent Attention.

RBS has almost no London branches so has passed us over to Natwest, whose branches are staffed by about 3 persons irrespective of queue sizes. RBS really do need to rethink their branch availability as many aspects of banking, on their own admission, cannot be done online or over the phone. If you find a Natwest branch, even at the least busiest times you must be prepared to queue for at least 20 minutes. Reviewed on: 14th June 2021

AVOID THIS BANK AT ALL COSTS

I HAD BANKED BOTH PERSONALLY AND IN BUSINESS WITH THIS BANK SINCE 1989, THEY WERE GOOD, THEY JUST GOT WORSE AND WORSE. THEY TOLD ME LAST YEAR THEY DO NOT WANT MY ACCOUNTS ANYMORE, BUT THEY WANT TO KEEP MY MORTGAGE. HAVING NEVER GONE OVERDRAWN WITH THEM EVER, THE NOTICE CAME OUT OF THE BLUE, NO REASON, JUST DO NOT WANT THE ACCOUNTS. THEY NOW DEMAND MONEY THAT WAS REPAID YEARS AGO ON A BUSINESS LOAN, THEY ADMIT THEY HAVE NO EVIDENCE OF THE LOAN, BUT THAT NEVER STOPS THEM, SO I PAID OFF MY MORTGAGE WITH THEM AND STATED I WANTED MY DEEDS FOR MY HOUSE, THEY FIRST SAY THEY HAVE LOST THEM, THEN THEY SAY THEY SENT THEM, THEN THEY JUST REFUSE TO DEAL WITH THE QUESTION, THEY JUST APPOINT SOLICITORS TO TRY TO RECLAIM MONEY THEY SAY I OWE BUT CANNOT PROVE. MY ADVICE TO ANYONE AT ALL, DO NOT EVER TRUST THIS BUNCH OF LIARS, THEY ARE NOT A BANK, MORE LIKE A DICTATORSHIP. I REALLY WISH THE GOVERNMENT HAD NOT BAILED THEM OUT, IT WAS TOTALLY DUE TO THEIR INCOMPETENCE THAT THEY GOT IN THE SITUATION THEY WERE IN, BUT THEY ARE IMMUNE, THEY JUST TREAT YOU LIKE DIRT. PLEASE AVOID THEM FOR YOUR OWN SAKE, WHATEVER THEY SAY NOW! Reviewed on: 13th May 2021

the rbs bank

The staff are very keen on helping you with your account and very friendly with the customers. Reviewed on: 29th April 2021

RBS good bank

Very strong security. Understandable statement Reviewed on: 28th April 2021

Always here to help

I have banked with William Deacons which then became Royal Bank of Scotland for over 50 years. Always there for me and my family, nothing too much trouble. The On line banking is great and so easy to understand and use. Their systems are transparent and I trust them whole heartedly Reviewed on: 28th April 2021

contact

quick and easy to use question sort quickly fantastic will use again Reviewed on: 27th April 2021

Been with them for years and always very helpful

Always had great experience with RBS - love the App - would be lost without it especially since our local branch closed Reviewed on: 27th April 2021

Easy to use

When asking advice for internet banking, answers were straightforward and easy to understand Reviewed on: 26th April 2021

RBS Helpline

Got immediate help with unknown transaction and it was sorted very quickly Reviewed on: 25th April 2021

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