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RBS: Select current account reviews

Name: Select current account
Rating: 4.12 (241 reviews)

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4.05

Based on 241 reviews, last reviewed 8th Aug 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

61%

13%

10%

Latest highest rating:

5

RBS Mobile Banking App is Superb! RBS Basic current account has a mobile banking app that is modern and user friendly. Reviewed on: 13th June 2025

Latest lowest rating:

1

totally disgusted at the attitude of staff when i wa... totally disgusted at the attitude of staff when i was reporting a death!disgrace!so unhelpful.seemed as though he wanted to make life even harder for ... Read more Reviewed on: 8th August 2025

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About this product

The RBS Select current account is a basic account for everyday banking.

Account holders can access RBS’ mobile banking app which has a range of money management features and built-in credit score checker. The Select account is compatible with Apple Pay and Google Pay and has the option for an arranged overdraft.

RBS Select account reviews help you find out what it’s really like to be a customer. If you’ve used RBS before, you can also leave a review and share your experience.

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RBS Select current account reviews (241)

Unknown transaction

Easy to use , got the information I needed Reviewed on: 3rd March 2022

Vote

Staff are very helpful and friendly Reviewed on: 23rd February 2022

Brilliant bank

RBS is a great bank been with them forever and the app is so user friendly. As are their branch staff. Reviewed on: 20th January 2022

Still have some high street branches

Always prompt and efficient service in branch. Telephone banking always effient too Reviewed on: 16th January 2022

No complaints!

Been a customer for many years now and had no issues with them. Low interest rates for savers, but that's the same for all banks currently. Reviewed on: 12th January 2022

The bank that would prefer you never use it

Experience of staff friendliness varies from branch to branch but one thing remains constant. Even if you only visit a branch 2 to 3 times a year like me they will make you feel you are an imposition and "really could bank online or over the phone". There are quite specific reasons I do not do this but they would rather argue and make you feel like you are an imposition for visiting every 4 months or so than welcome you as a long time customer. And now I am actively looking for alternative banks as the new £100 spend limit with RBS is mandatory on current account cards (unless I choose to bank online OBVIOUSLY) whereas other banks recognise that you deserve a choice in the control of your own money and spending limits. Reviewed on: 5th January 2022

Absolute Garbage

Don't bother. Terrible support. Long hold times and useless tech. Reviewed on: 31st October 2021

Basic account

Staff friendly and helpful, any help needed is given freely and honestly Reviewed on: 4th August 2021

Security lapses

For the second time in two years,security cancelled my card with no text or warning of any kind.Replacement card sent to wrong address..Appalling security and pathetic compensation for an elderly,disabled customer,reliant on online shopping.Been with RBS SINCE 1968 but will be changing to another bank asap!! Reviewed on: 18th June 2021

London Branch Availability Needs Urgent Attention.

RBS has almost no London branches so has passed us over to Natwest, whose branches are staffed by about 3 persons irrespective of queue sizes. RBS really do need to rethink their branch availability as many aspects of banking, on their own admission, cannot be done online or over the phone. If you find a Natwest branch, even at the least busiest times you must be prepared to queue for at least 20 minutes. Reviewed on: 14th June 2021

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