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RBS: Basic Current Account reviews

Name: Basic Current Account
Rating: 4.13 (240 reviews)

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4.10

Based on 240 reviews, last reviewed 13th Jun 2025

90% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

62%

13%

10%

Latest highest rating:

5

RBS Mobile Banking App is Superb! RBS Basic current account has a mobile banking app that is modern and user friendly. Reviewed on: 13th June 2025

Latest lowest rating:

1

Want to be an internet bank so after 250 or so years... Want to be an internet bank so after 250 or so years decided that they don’t need branches Reviewed on: 24th October 2024

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About this product

RBS Basic Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest RBS Basic Current Account reviews to find out what life as a RBS customer is really like. And remember, if you are a RBS customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of RBS Basic Current Account reviews. Together, we can make financial services work better for everyone.

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RBS Basic Current Account reviews (240)

My experience over 40 plus years

Professional friendly and understanding ! Reviewed on: 1st April 2022

Best bank

I was a victim of fraud in December, and one call to RBS and they sorted it. Customer services is incredible, and nothing is ever too much for them. I’ve been with this bank for 14 years and I would never change. Reviewed on: 28th March 2022

Cora should reply every question asked by customer.

Online application and process is best. Hence no human intervention, Cora should reply every question asked by customer not only specific questions. Reviewed on: 28th March 2022

Awful company

Only 1 week in , blocked my account, I transferred money in from a coop account,after 4 hours hadn’t come through, called wasted 2 hours trying to sort , told go into branch , I work full time they have reduced hours , could not take mother out as planned , as I had no access to the account as they blocked everything. Fuming Reviewed on: 27th March 2022

Very help full

I have been with this bank since I was 16 best bank not had problems with the bank them self h it if something is wrong with money getting. Toke out there so help full and not disappointed me once Reviewed on: 24th March 2022

Shambolic

Downloaded the app as my partner banks with RBS, to be hit with more questions then jimmy saviles grave stone, found out I can only save £30 a week maximum in a savings account lol. It’s my money I’ll save as much as I want. So overall the app is terrible! Me and my partner will be moving elsewhere, what a joke!:) Reviewed on: 24th March 2022

Brilliant

Anytime I have visited the bank my payments have always been quick and straightforward, the new on line banking app has different tools to help you save and budget. Reviewed on: 24th March 2022

Capable Cora keeping us calm

I’ve had an account with RBS and would never think about going elsewhere. One of the best features is the digital assistant, Cora, who is always a reassuring presence when helping me solve a banking issue. Reviewed on: 23rd March 2022

Great and simple

Great and a simple act of services to customers Reviewed on: 19th March 2022

Unknown transaction

Easy to use , got the information I needed Reviewed on: 3rd March 2022

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