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Angela Ellis

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All reviews (4)

Review of the RBS, Cash ISA:

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Product ok but stop closing branches

I use this lower interest paying product as I often need to withdraw from it to pay household renovation bills. The product is ok but trying to access a branch is like entering a warzone. My local branches are all closing and the second you do walk into a branch there is someone standing with an ipad determined to do anything they can to prevent you actually seeing someone at a counter for assistance. Private questions are no longer answered out of earshot but at desks anyone can stand beside. And the first thing they say is always "you can do this on the app" . No, I can't or I would not waste 3 hours travelling here to spend time in a 20 min queue. Reviewed on: 25th May 2024

Review of the RBS, Basic Current Account:

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The bank that would prefer you never use it

Experience of staff friendliness varies from branch to branch but one thing remains constant. Even if you only visit a branch 2 to 3 times a year like me they will make you feel you are an imposition and "really could bank online or over the phone". There are quite specific reasons I do not do this but they would rather argue and make you feel like you are an imposition for visiting every 4 months or so than welcome you as a long time customer. And now I am actively looking for alternative banks as the new £100 spend limit with RBS is mandatory on current account cards (unless I choose to bank online OBVIOUSLY) whereas other banks recognise that you deserve a choice in the control of your own money and spending limits. Reviewed on: 5th January 2022

Review of the Admiral, Car Insurance:

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COVID-19 repayment

Thrilled to receive a small rebate from Admiral for reduced use of car during COVD-19 Reviewed on: 13th July 2020

Review of the Admiral, Car Insurance:

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Solid Performance

Easy to contact when required but it would be nice to have a high st presence. Reviewed on: 4th July 2017

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