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RBS: Basic Current Account reviews

Name: Basic Current Account
Rating: 4.1 (228 reviews)

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3.93

Based on 228 reviews, last reviewed 10th Nov 2024

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

60%

14%

10%

Latest highest rating:

5

Scammed.. Received a text from rbs telling us of fraudulent activity on our current account.Attempted to contact fraud on three occasions.On each occasion conta... Read more Reviewed on: 10th November 2024

Latest lowest rating:

1

Want to be an internet bank so after 250 or so years... Want to be an internet bank so after 250 or so years decided that they don’t need branches Reviewed on: 24th October 2024

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About this product

RBS Basic Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest RBS Basic Current Account reviews to find out what life as a RBS customer is really like. And remember, if you are a RBS customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of RBS Basic Current Account reviews. Together, we can make financial services work better for everyone.

RBS Basic Current Account reviews (228)

Review of the RBS, Basic Current Account:

I'd switch if I wasn't so lazy.

All the basic bank stuff is there and works so it's not all terrible, but customer service is non-english speakers hidden behind an AI "helper" obstruction wall and interest rates are non-existent. Plus they've been up to their eyes in every financial scandal of the last few decades. Reviewed on: 24th May 2024

Awful app

Very confusing banking app and a pain to add new direct debits and payees. They also messed up my transfer Reviewed on: 12th August 2022

Saved me when I got scammed

RBS’ fraud team are a life-saver. Cancelled my bank card and sent me a new one promptly and refunded the scam payment to my account. The app is easy to use, I love the Get Cash feature which is great when you forget your card all the time! Also love the new feature to track and categorise payments to help with saving and managing your funds. Reviewed on: 11th August 2022

Friendle but outdated

Loe interest rates on savings, old fashioned online services Reviewed on: 20th July 2022

Long term customer, good customer service

Always easy to get through on the phone, knowledgeable customer advisors. Reviewed on: 18th July 2022

Brilliant bank

Best bank by far: always offering the best products and the kindest staff. Reviewed on: 1st July 2022

Cora. Rubbish

Asked Cora question about extra payments to my mortgage payment to reduce monthly repayment and mortgage years . Replies were truly Hopeless. Eventually got to speak to a human and got result in seconds. CORA was simply useless and very frustrating. Give me a human anytime. Reviewed on: 25th May 2022

cora robot

is a brilliant robot is helping me every time with the right things Reviewed on: 4th May 2022

My experience over 40 plus years

Professional friendly and understanding ! Reviewed on: 1st April 2022

Best bank

I was a victim of fraud in December, and one call to RBS and they sorted it. Customer services is incredible, and nothing is ever too much for them. I’ve been with this bank for 14 years and I would never change. Reviewed on: 28th March 2022

Cora should reply every question asked by customer.

Online application and process is best. Hence no human intervention, Cora should reply every question asked by customer not only specific questions. Reviewed on: 28th March 2022

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