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RBS: Basic Current Account reviews

Name: Basic Current Account
Rating: 4.1 (228 reviews)

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3.94

Based on 228 reviews, last reviewed 10th Nov 2024

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

60%

14%

10%

Latest highest rating:

5

Scammed.. Received a text from rbs telling us of fraudulent activity on our current account.Attempted to contact fraud on three occasions.On each occasion conta... Read more Reviewed on: 10th November 2024

Latest lowest rating:

1

Want to be an internet bank so after 250 or so years... Want to be an internet bank so after 250 or so years decided that they don’t need branches Reviewed on: 24th October 2024

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About this product

RBS Basic Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest RBS Basic Current Account reviews to find out what life as a RBS customer is really like. And remember, if you are a RBS customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of RBS Basic Current Account reviews. Together, we can make financial services work better for everyone.

RBS Basic Current Account reviews (228)

Review of the RBS, Basic Current Account:

Still have some high street branches

Always prompt and efficient service in branch. Telephone banking always effient too Reviewed on: 16th January 2022

don't forward switch and save payment like advertised. Deletes ur account and bounces back payments.. W**kers

I switched to monzo with the assurance all payment would go into the new account. for a minimum of 13months later. I have been passed around and not 1 person has solved where my birthday money is which was made on 20.09.2022. I've been on to my old rbs and they say it should be automatic into this monzo account... so where is my payment on £20? fuming with rubbish customer service and not done mived my payment feom rbs like the rules of the switch service states clearly on giv websites. I'm appaled that I haven't got my 20pound. and actually lost trust as how many other payments have not been forwarded like it should.. just bouncing back to sender.. ruined my week and today I'm fuming after being on customer services and no resolve or clue on how much money monzo isn't correctly switching over as advertised... really needed that money it's mine and my old nan won't understand how to send again or back. made me appear like I'm ripping my nan off and caused so many complications in my family life. my nan has lost trust in me as she also knows all payments will be forwarded to new account for at least 13 months after. lost alot of respect for me. and I'm discussed I have to feel like a criminal for either monzo RBS switch service not doing what it clearly says it will do. thanks alot. I suffer with depressing and this has caused people who care about me to be distant and wary.. let this be my official complaint!!! I'd like an apology and explanation to my family why it looks like om extorting my own birthday money. cause alot of stress and anger. now depression to be said its automatic on the customersupport then just ended my chat has only made it worse when should have explained to me /us whats happened banks end... hope you take this seriously. I'm not a bad person and don't deserve to be treated this way.. humiliation. to think I had advertised switch save service to friends and family. just now made a fool of :'((( for the sake of pocket change. thanks alot. not Reviewed on: 13th October 2022

Awful app

Very confusing banking app and a pain to add new direct debits and payees. They also messed up my transfer Reviewed on: 12th August 2022

Saved me when I got scammed

RBS’ fraud team are a life-saver. Cancelled my bank card and sent me a new one promptly and refunded the scam payment to my account. The app is easy to use, I love the Get Cash feature which is great when you forget your card all the time! Also love the new feature to track and categorise payments to help with saving and managing your funds. Reviewed on: 11th August 2022

Friendle but outdated

Loe interest rates on savings, old fashioned online services Reviewed on: 20th July 2022

Long term customer, good customer service

Always easy to get through on the phone, knowledgeable customer advisors. Reviewed on: 18th July 2022

Brilliant bank

Best bank by far: always offering the best products and the kindest staff. Reviewed on: 1st July 2022

Cora. Rubbish

Asked Cora question about extra payments to my mortgage payment to reduce monthly repayment and mortgage years . Replies were truly Hopeless. Eventually got to speak to a human and got result in seconds. CORA was simply useless and very frustrating. Give me a human anytime. Reviewed on: 25th May 2022

cora robot

is a brilliant robot is helping me every time with the right things Reviewed on: 4th May 2022

My experience over 40 plus years

Professional friendly and understanding ! Reviewed on: 1st April 2022

Best bank

I was a victim of fraud in December, and one call to RBS and they sorted it. Customer services is incredible, and nothing is ever too much for them. I’ve been with this bank for 14 years and I would never change. Reviewed on: 28th March 2022

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