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RIAS: Home Insurance reviews

Name: Home Insurance
Rating: 2.07 (44 reviews)

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1.88

Based on 44 reviews, last reviewed 29th Jan 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

20%

3 star

68%

Latest highest rating:

5

Reasonable premium cost and good claims servuce Pleasantly surprised by the increase in premium since other insurers have hiked their prices so much. Unfortunately had a claim last year, which was d... Read more Reviewed on: 23rd August 2023

Latest lowest rating:

2

Loyal customer -no claims-but 50% Renewal increase!? Have been with RIAS for many years, but this year the renewal requested was 50% more! Found alternative 5star cover for same as last year! Reviewed on: 29th January 2025

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About this product

RIAS Home Insurance reviews (44)

Review of the RIAS, Home Insurance:

Toilet not flushing.

I tried to report the problem by phone in September 2021, as I had taken our plumbing insurance earlier in the year. After waiting on hold for 20 minutes, I decided to report it via email. Someone rang me from RIAS the next day, but I missed the call. He said that he wanted to 'talks to me about it' I rang several times about it and each time was on hold for an average of half an hour. This went on throughout September, October, November. I didn't always manage to speak to anyone, as sometimes I couldn't cope with the repetition of Mozart 40 on a loop!! I sent several emails during this time, with little or no response, apart from an email saying that I was not covered for the repair. Finally, at the beginning of December, I rang a number which was answered straight away and a plumber was sent within 24 hours!! i had explained during my call that the cistern was behind a panel and was told that this would not be an issue. When the plumber arrived, he apologised and explained that the panel could not be removed as not covered by insurance!! I immediately rang RIAS and was told that it was covered and was out on hold. 40 minutes later I was told that it wasn't. I had to find someone to come and remove/replace panel. eventually, the plumber came back and did an excellent job within 2 days. I have now received a letter from AXA insurance saying that they are sorry to hear my complaint bout the plumbing job!! I have had to send an email explaining that my complaint was not about the plumber but about RIAS. I have also telephoned the plumber direct saying the same thing. I am 75 years of age and this whole thing has been very stressful for me. Apologies for the long rant. RIAS have also kindly renewed my policy!!! Reviewed on: 7th January 2022

Good

Helpful easy quick claim process Reviewed on: 20th June 2018

A welcome introduction

Made me feel welcome as a new customer. Gives me confidence that they would be efficient if I had to make a claim. Reviewed on: 1st October 2017

Excellent

I have been with RIAS for years and have never had a problem through at least five claims. Price never rose, all work completed in a very timely manner and all with no hassle what so ever. Reviewed on: 30th September 2017

Good service

Been with this company for years and never had a problem. Reviewed on: 26th September 2017

Always hassle free

I've been with RIAS for several years now and have always found them very friendly and helpful. They are cost effective and always hassle free to deal with. Highly recommend Reviewed on: 13th September 2017

Had an issue but resolved quickly

My policy schedule had a specific cover item missing which was on other documentation. I emailed RIAS via their online portal and the matter was resolved within 24 hours. Happy with the service and price. Reviewed on: 7th September 2017

Gouging Pensioners by charging over 3 times the average - AVOID!!

I just found out my 88 year old mother is paying £459.93 per year for home insurance. I only pay Admiral £135.64 for a holiday home of very similar value and property type which is unoccupied for 3 weeks of the month. I called Rias and spoke to a guy called George in Customer Service who offered no explanations or anything as to why they are taking advantage of a lady who is nearly 90. A quick look on the web reveals that RIAS is bad news I recommend anyone using them and especially if there are elderly family members check the price VERY, VERY, CAREFULLY!! Reviewed on: 29th August 2017

Home insurance

I found Rias helpful and the house insurance was reasonable, they are a reputable company and are easy to deal with, when I needed to make a claim the lady helped me all of the way, no pressure or difficulties, I have always trusted this insurer for my needs. Reviewed on: 1st August 2017

Stunning revelation on follow up!

I have made the most extraordinary discovery re my 90 year old mother's claim. So exasperated have i been by my perception of the contempt that RIAS appear to have displayed to the elderly and vulnerable, I decided to request a copy of my file and all related notes under Data Protection legislation. There were many pieces of information that confirmed my previous views but one which did stand out was that the team leader handling my mother's claim, in writing made a recommendation that my mother's insurance renewal not be permitted as i had Twittered my complaints! Luckily he was advised by compliance and PR not to proceed down this route but it does astonish me that a 90 year-old lady would have been penalised because her son, looking after her affairs, had the audacity to publicly complain! Incidentally this same team leader just a few days later was making a final judgement on the compensation issues. Reviewed on: 21st November 2016

dont touch em.

rubbish rip off like your money , but they dont like giving you there money which you give them. never again, Reviewed on: 25th October 2016

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