Linda Wilton's community profile page

Write a review

Viewing profile for,

Linda Wilton

Total reviews written

Helpful marks given to their reviews

Times reviews seen

All reviews (1)

Review of the RIAS, Home Insurance:

View on product page

Toilet not flushing.

I tried to report the problem by phone in September 2021, as I had taken our plumbing insurance earlier in the year. After waiting on hold for 20 minutes, I decided to report it via email. Someone rang me from RIAS the next day, but I missed the call. He said that he wanted to 'talks to me about it' I rang several times about it and each time was on hold for an average of half an hour. This went on throughout September, October, November. I didn't always manage to speak to anyone, as sometimes I couldn't cope with the repetition of Mozart 40 on a loop!! I sent several emails during this time, with little or no response, apart from an email saying that I was not covered for the repair. Finally, at the beginning of December, I rang a number which was answered straight away and a plumber was sent within 24 hours!! i had explained during my call that the cistern was behind a panel and was told that this would not be an issue. When the plumber arrived, he apologised and explained that the panel could not be removed as not covered by insurance!! I immediately rang RIAS and was told that it was covered and was out on hold. 40 minutes later I was told that it wasn't. I had to find someone to come and remove/replace panel. eventually, the plumber came back and did an excellent job within 2 days. I have now received a letter from AXA insurance saying that they are sorry to hear my complaint bout the plumbing job!! I have had to send an email explaining that my complaint was not about the plumber but about RIAS. I have also telephoned the plumber direct saying the same thing. I am 75 years of age and this whole thing has been very stressful for me. Apologies for the long rant. RIAS have also kindly renewed my policy!!! Reviewed on: 7th January 2022

We are helping 1000s to make smarter financial decisions

We use the power of consumer reviews to help increase trust and transparency in financial services and to deliver industry leading insight and events.