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Shawbrook Bank: Savings reviews

Name: Savings
Rating: 4.83 (1124 reviews)

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4.84

Based on 1,124 reviews, last reviewed 28th Nov 2024

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Having always used 'BIG' banks I was hunting around... Having always used 'BIG' banks I was hunting around for the best rates for my cash ISAs. Shawbrook had great interest rates but I was a little nervous... Read more Reviewed on: 30th September 2024

Latest lowest rating:

1

They won't act on ISA transfer instructions to trans... They won't act on ISA transfer instructions to transfer an ISA for one with a much better rate, it's October tomorrow and this has been ongoing since ... Read more Reviewed on: 30th September 2024

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About this product

Shawbrook savings reviews can help you to find out more about life at Shawbrook. How easy is it to contact Shawbrook? And how friendly are they? Our Shawbrook savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Shawbrook Bank Savings reviews (1124)

Review of the Shawbrook Bank, Savings:

Breach of personal information handling

Shawbrook have let me down, 1) When I opened a business savings account in the company name, they decided to knock the information display of my personal and business accounts together. 2) They even changed my personal login credentials and would not change them back. 3) I asked them why and to separate the two logins, but they would not listen, making it out like they were doing me a favour. 4) In disgust, I closed the business account. 5) The accounts still persisted in appearing in the listing on their/my front navigation page. 6) I pointed this out and asked them to correct it. And there followed a lengthy mail conversation where they not only pretended to not understand the situation and asked for screenshots twice, but each time they replied it was a different person who did not seem to either understand the problem or irritatingly and incompetently kept cutting and pasting from a crib script - Very annoying. Finally I had a telephone conversation about the whole thing, and they made escalated it into a complaint. In the conversation, they indicated slantedly that they will raise this with the appropriate department, and see if something comes of it. Which I sensed as 'they are going to do nothing about it' and told them so there and then. A few weeks later they paid me a derisory sum for the troubles I had been through. The account front page display, with all the faults pointed out at the outset, persists to this day - they have actually done nothing about it! Reviewed on: 5th August 2024

Easy to deal with.

Easy to deal with. Good savings interest rates Reviewed on: 2nd March 2024

The Company Savings rates are always competitive

The Company Savings rates are always competitive an keep up with the current market. Communication is easy and the website is really good to navigate either to find new products check your accounts etc. Any queries are promptly sorted via their telephone customer service. I am so please that we chose this bank as one of our savings providers and we would put more money in but we are at our limit for FSCS protection Reviewed on: 2nd March 2024

Good rates, Good products, easy to set up.

Good rates, Good products, easy to set up. Reviewed on: 2nd March 2024

Good rates,easy to manage on line

Good rates,easy to manage on line Reviewed on: 2nd March 2024

Consistently top interest rates easy to apply for ,e...

Consistently top interest rates easy to apply for ,email messages to inform you of information regarding your account .24hr online access to correspond or action changes. Reviewed on: 2nd March 2024

Consistently good interest rates and very easy to re...

Consistently good interest rates and very easy to renew on line. Reviewed on: 1st March 2024

Application was easy and communication from Shawbroo...

Application was easy and communication from Shawbrook was prompt and efficient Reviewed on: 1st March 2024

No Problems - so no interaction.

No Problems - so no interaction. Complete internet service with no problems so I can say no more about the experience Reviewed on: 1st March 2024

Good savings provider

I've had a saving account with Shawbrook for the last couple of years. I've never needed to contact them so I cant comment on their customer service, but I get regular standard emails from them, and the interest rates are good so I'm very happy with my savings choice. Reviewed on: 1st March 2024

Very easy to use and good service and excellent rate...

Very easy to use and good service and excellent rates of interest Reviewed on: 1st March 2024

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