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All reviews (4)

Review of the Saga, Car insurance:

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Terrible customer service

Rang to notify Saga that I have changed my address to a new house 2 miles down the road. I live in a rural area so I did not expect any changes to my policy. Instead I was told that my 3 year fixed premium would have to rise from £347 per year to £1077 per year!! When I asked why, the only explanation was this is what the system says. I asked if it sounded reasonable - and the only answer was this is common from time to time!! Clearly no understanding of the difference between usual and occasional, and no comprehension that this is a big jump and doesn't look right. Needless to say I cancelled the policy, and am now looking elsewhere. Reviewed on: 27th August 2026

Review of the Caravan and Motorhome Club, Motorhome insurance:

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Seems good value

Much cheaper than I was quoted from my usual broker for the same level of cover so it was an easy decision to switch. I just hope I get the same level of service should I need to make a claim as my broker would have provided. Reviewed on: 12th September 2024

Review of the Shawbrook Bank, Savings:

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Good savings provider

I've had a saving account with Shawbrook for the last couple of years. I've never needed to contact them so I cant comment on their customer service, but I get regular standard emails from them, and the interest rates are good so I'm very happy with my savings choice. Reviewed on: 1st March 2024

Review of the Handelsbanken, Current account:

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Fantastic Customer Service

Great that I can ring them up and they know me, answer my questions, and can advise on and approve loans quickly - just really helpful Reviewed on: 9th February 2018

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